Manager – Patient Access – Business Office

Overview:
Type of Opportunity: Full Time
FTE: 1.0
Exempt: Yes
Work Schedule: 8am-5pm Monday-Friday schedule with occasional shift coverage required

Summary:
As the Manager of Patient Access, you will be responsible for managing the daily operations of the Patient Access teams to ensure all functions related to pre-registration, insurance verification, financial counseling, up-front cash collections, and denials are performed within the established quality standards.

A key component of this role is to implement process improvement initiatives to ensure patient/employee satisfaction and positive financial outcomes are met.

At Lincoln County Medical Center, you will experience:
A Healthcare Provider that helps patients navigate through a complex environment
Great leadership presence that creates a phenomenal employee experience
The satisfaction of assisting patients
Rural hospital nestled in the quaint village of Ruidoso located in the rugged Sierra Blanca Mountains
A positive work environment where growth and advancement are encouraged
A culture that promotes autonomy and employee empowerment

Responsibilities:
Manages the daily unit operations and performance of the Patient Access team.
Responsible for developing quality, productivity, and in-process measures for Patient Access department
Responsible for the supervision of pre-registration and insurance verification/financial counseling staff to ensure that all routine departmental operations are completed in a timely, accurate and compliant manner.

Manages personnel functions of the department when needed in accordance with the established hospital and departmental personnel policies.

Manages to 14 employees.

Conducts formal performance evaluation and counseling for supervisors on a regular basis to provide formal guidance and feedback.
Directs staff in the implementation of quality assurance procedures and provide feedback to teams to stimulate improvement
Monitors unit productivity to identify areas of inconsistency and to optimize utilization of resources
Works with Director in evaluating staffing requirements based on current volumes and productivity
Tracks key Patient Access performance measures/success factors to quantify department contributions and continually assess opportunity
Suggests action plans as needed for immediate correction of problems and plans follow-up meetings
Provides Director with regular updates of results, barriers to performance and top remaining opportunities for continued improvement.

Develops proposals for the Director of Patient Support Operations regarding changes in hospital or departmental policies to improve performance, increase customer satisfaction, and ensure compliance with government regulations
Emphasizes and promotes best practice concepts: ownership, accountability, a sense of mission, stratification, proactive follow-up, appropriate documentation, quality of work, training, teamwork, cooperation with other units, integration and standardization across units, customer service, and results
Coordinates and supervises the timely and successful recruitment, selection and training of new staff
Enhances and maintains own professional growth and development through participation in relevant educational programs, literature, in-service meetings and workshops
Qualifications:
Education: Associates Degree or three (3) years of additional experience can be subtituted in lieu of degree.

Experience: Three to five years medical healthcare patient access experience with a minimum of one year of managerial experience of at least 6 employees.

Excellent written and verbal business communication skills and problem solving skills.

Requires detailed knowledge of patient access processes and strong management skills.

Benefits:
Benefits are effective day-one and include:
Competitive salaries
Full medical, dental and vision insurance
Flexible spending accounts (FSAs)
Free wellness programs
Paid time off (PTO)
Retirement plans, including matching employer contributions
Continuing education and career development opportunities
Life insurance and short/long term disability programs

About Us
Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group.

Founded in New Mexico in 1908, it is the state’s largest private employer with approximately 14,000 employees.

Presbyterian’s story is really the story of the remarkable people who have chosen to work here.

Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans.
We are part of New Mexico’s history
– and committed to its future.

That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.
About New Mexico
New Mexico’s unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich lifestyle.

Add in Albuquerque’s International Balloon Fiesta, Los Alamos’ nuclear scientists, Roswell’s visitors from outer space, and Santa Fe’s artists, and you get an eclectic mix of people, places and experiences that make this state great.
Cities in New Mexico are continually ranked among the nation’s best places to work and live by Forbes magazine, Kiplinger’s Personal Finance, and other corporate and government relocation managers like Worldwide ERC.
New Mexico offers endless recreational opportunities to explore, and enjoy an active lifestyle.

Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky.

From hiking, golfing and biking to skiing, snowboarding and boating, it’s all available among our beautiful wonders of the west.
AA/EOE/VET/DISABLED.

PHS is a drug-free and tobacco-free employer with smoke free campuses.

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