Manager of Operations

The Operations Manager will be responsible for the safety, productivity, service levels and overall operational efficiency of the FBO Line Department.  These responsibilities will also include some oversight of the Customer Service Department with emphasis on the coordination and effective communication between that department and the Line Department.  Operations Manager will maintain and establish a positive working relationship with all customers, while promoting a harmonious working environment for subordinate employees.  Furthermore, the Operations Manager will be the point contact in charge of the facility in the absence of the General Manager.

Essential duties and responsibilities include (but not limited to):

• Recruit and facilitate the training and development of Line Service personnel.
• Directly manages all FBO Line Supervisors, CSR Supervisors (where needed), and indirectly other various operational employees.
• Ensure that departments and personnel have adequate resources and inventory to maintain safe and efficient operations, while facilitating a high level of customer service.
• Ensure that all employees are properly trained with appropriate documentation to evidence such training as recommended in company or industry procedures.  
• Conduct regular performance reviews of direct reports, while counseling, motivating and disciplining them as appropriate.
• Organize periodic departmental meetings and design other communication flows between staff and management.
• Periodically inspect training records and site internal quality assurance inspections to ensure proper completion.
• Coordinate ongoing facility maintenance and improvement initiatives.
• Assist in sales initiatives.
• Develop and maintain interaction with customers, vendors, and Atlantic Aviation employees in a professional and courteous manner in order to foster a work culture based on Atlantic values with an emphasis on safety.  Responsible for overall customer service level.
• Assist the General Manager in preparing the written annual operating strategy for site performance improvement.
• Initiate incident reporting, investigation and assist solution planning for preventing reoccurrence.
• Assist the General Manager in analyzing monthly financial performance.
• Enforce good housekeeping practices and uniform standards.
• Initiate emergency and incident response procedures as required.
• Ensure adherence to all recognized quality control standards.
• Ensure that the site operations are conducted in accordance with Atlantic, local, state, and federal requirements.
• Overall coordination of equipment maintenance including reliability, safety items and general cost control and make capital expenditure recommendations for equipment to General Manager.
• Establish fuel discounting within guidelines set by General Manager.  
• Actively participate in fiscal aspects of operation by monitoring ongoing expenses; preparing information for use by General Manager in budget preparation and taking part in marketing of FBO under the direction of General Manager.
• Enforce all Safety and Company policies and procedures. Write and issue new policies, with General Manager and Director of Human Resource’s approval, as may be needed.

• Communicate, on a timely basis, any and all operational needs, problems, issues and opportunities to the General Manager as such situations arise.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

EDUCATION AND QUALIFICATIONS

• High school diploma or GED certificate.
• Bachelor’s degree in related field, or equivalent combination of training and experience.
• Valid state driver’s license and at least 18 years of age.
• Meet Atlantic Aviation’s operational and safety training requirement.
• At least ten (10) years of progressive experience in FBO Management, the airline industry or the equivalent in an aviation related field.  Demonstrated ramp operations and management capability.
• Aptitude in supervising and developing staff.
• Good communication skills, both written and oral.
• Consistently demonstrated good organizational and leadership skills.
• Participation in Atlantic Leadership Training.
• Basic proficiency in Microsoft Office applications including Word, Excel and Outlook.
• Customer relations skills required.
• Flexible work schedule may include working overtime, nights, weekends, holidays, and be on call.