Lodge Front Desk Supervisor

Job Description Position: Lodge Front Desk Supervisor Department: Hotel/Lodge Reports To: Hotel Operations Manager Rate of Pay: D.O.E Summary: Responsible for successful direction, administration and coordination of all activities of the hotel, in accordance with company established policies and procedures. Duties and Responsibilities: Specific areas of responsibility included, but not limited to: Adhere to all casino and departmental policies and procedures including all regulatory requirements. Provide leadership to all levels of staff. Make impartial decisions involving Guests and Team Members. Relay pertinent information to incoming supervisor staff or designee. Make recommendations on new hires, terminations, evaluations, and counseling of Front Desk staff. Correct and coach Team Members who have violated company or departmental procedures. Continually acting as a representative of Cliff Castle Casino Hotel and encouraging others through demonstration of appropriate behavior. Keep open communication between other departments. Periodically inventory supplies and equipment. Plan work schedules to ensure maximum Guest service. Facilitate the flow of information throughout the property by organizing and presiding over regularly scheduled meetings with other hotel departments. Review various reports, identifying potential misinformation and/or conflicts, and reporting to appropriate individuals. Analyze service and general operations for the front desk on a daily basis, giving feedback and offering direction as needed. Ensure a maximum level of service and satisfaction is achieved and maintained. Tactfully handles stressful and difficult situations with Guests and other Team Members. Ensure all support duties and responsibilities are carried out in an efficient and timely manner. Must possess the ability to perform front desk duties as needed based on staffing levels. Supervise the set-up, tear down and replenishment of the continental breakfast. Attend all meetings and training as required. Perform additional duties as assigned. Mandatory Requirements: · High School Diploma or G.E.D. · Two (2) years of experience in the hospitality industry. · Two (2) years of supervisory experience. · Must possess excellent communication skills and Guest service. · Ability to work in a fast paced atmosphere. · Ability to effectively communicate orally and in writing. · Must have professional appearance. · Must be able to operate a computer and property management system efficiently. · Must be physically able to stand and walk for long periods of time. · Must be able to work all shifts including weekends, holidays, evenings, and special events. Must possess mature judgment and the ability to apply common sense reasoning to a variety of situations. Must have strong organizational and interpersonal skills. Must attend State, Federal, Tribal, Casino and Department mandatory trainings and pass any applicable testing. Able to obtain applicable department license. Must have employment eligibility in the U.S.