Lead Product Operations Manager

Who We Are and What We’re About:

Brightline is on a mission to build a bright future for every child, bringing extraordinary behavioral health care to children and families.

We’re in the middle of a behavioral health crisis that we can’t ignore—especially not when it comes to our children.

1 in every 5 children has a behavioral health condition, yet up to 80% still get little or no help.

Far too many families face insurmountable barriers when their child really needs help, and parents are too often left feeling alone and without the support they need.

We can do so much better.

That’s why we’re here! 

When you join Brightline, you’re joining a team that has an unstoppable drive to change the lives of families across the country.

We’re a team of thoughtful problem-solvers, expert and kind clinicians, and experienced operators and technologists.

Above all, we’re committed to helping each other succeed, learn, and grow—all while bringing care to families when, where, and how they need it.

No matter what you’re looking for in your next role, we’re pretty confident that you’ll #FindItAtBrightline.

About the Role:

As the Lead Product Operations Manager of Brightline, you will be a key partner to our Product and Technology organization in building and streamlining processes for planning, coordination, and communication across teams.

Blending skills in product, operations, and program management, you will be an engine for collaboration, guiding best practices across our organization. 

Reporting to Brightline’s Chief Product Officer, the ideal candidate will create and roll out new tools and playbooks that unlock and scale our teams’ best work, including running our monthly and quarterly roadmap planning process, reporting on product status and outcomes, and coordinating trainings and communications for cross-functional partners.

In this role, you will collaborate closely with Product, Design, Engineering, Marketing, Data Science and Operations partners. 

Primary Responsibilities:

• Drive roadmap planning: Run a transparent and scalable quarterly and monthly roadmap planning process with strategic rigor & efficient coordination across teams.  
• Measure team investments & track impact against critical themes: Level up understanding around where we are investing resources aligned with strategic initiatives.

  Continuously measure team velocity and ROI of key projects. 

• Lead continuous process improvement: Proactively introduces best practices to improve the productivity, scalability and overall happiness of our Product Development organization.
• Facilitate complex launches: Manage dependencies across squads and proactively facilitate sequenced handoffs (e.g.

  onboarding updates)

About You:

• Fired up about our vision to redefine behavioral health for children and their families
• Strong self starter and comfortable with high levels of ambiguity and greenfield work
• An executional powerhouse who is comfortable building new processes & systems from scratch
• Data driven and highly analytical, adept at measuring and reporting out on impact and ROI
• Excellent at synthesizing information from multiple sources and crafting presentations and dashboards that deliver high-impact takeaways
• Outstanding communication and cross-functional partnership skills across all levels of the company 
• 5+ years of Product Management, Management Consulting, Program Management, or related experience
• Healthcare, wellness, or Enterprise benefits experience a plus

Benefits + Perks: 

• Remote first and focused on community—we have Bright Spots with employees across the country (check out more info below) + generous work-from-home stipend
• Competitive compensation & benefits packages because we know the work you do is hard and we recognize how valuable you are, including an unlimited PTO policy + 14 paid holidays, Health, Vision, Dental, 401k, and stock options
• Collaborate with diverse members across teams with weekly group learning opportunities and team breakfasts (and offsite retreats in the future!)
• Dedicated time for your health and wellness, including group workouts and meditations hosted by Brightline employees 
• With your help, we’ll build diverse & equitable programs and experiences

Brightline is a nationally distributed team with many of our team members located throughout the country, some of those being: New York, Boston, Seattle, Portland, Atlanta, Houston, Denver, Minneapolis, San Diego, and Los Angeles.

The Brightline office is headquartered in the SF Bay Area, but we consider all local and remote (U.S.) candidates. 

At Brightline, we believe that collaborative, diverse, and empathetic tech & product teams can create transformational products to change the lives of families across the country.