Last Mile Operations Manager

Career Description Job Description Summary The ‘Last Mile Delivery’ Operations Manager position is responsible for executing strategy, exercising oversight, and administrative support of Transportation and logistics activities at a corporate level. Responsible for coordinating efforts among several key groups within the organization including: Transportation, Accounting, Finance, IT, other business units, vendor resources, third party consultants, and external carriers. Other duties include, requirement gathering, reporting, analytics, field training and internal communication. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Acts as liaison between field teams, operational, and internal/external CSC Logistics groups. Identify opportunities for innovation, productivity improvement and savings Analyze all fleet costs to effect optimum efficiency and economy. Develop, implement, and monitor appropriate expense reporting system to permit analysis of vehicle costs. Central Point of Contact for Fuel and Commercial Fleet Procurement Partner with Telematics vendor to develop metrics around proper vehicle utilization and asset tracking Serve as company liaison with vendors for issues pertaining to the Fleet. Develop and Manage Relationships with internal company support areas including Legal, Transportation, Risk Management, Capital Accounting and Tax Department. Develop and Manage Relationships with Freight Payment and Audit Provider and other vendors that support corporate and administrative logistics functions Co-develop budget and forecasting of fleet related expenses including Lease expense, maintenance and repair expense, and fuel expense. Documents methodology, business scenarios and test cases resulting from modeling and gap identification. Provides the business knowledge to support effective utilization, modeling and implementation of optimization strategies. Designs and delivers training material required to implement new systems and procedures. Supports the development of transportation systems related metrics and reporting (KPI’s, financial reports, dashboards, etc.). Accountable for carrier portfolio development and administering Quarterly Business Reviews Develops people, processes, performance management, and associate development as required by the job Provide financial, statistical and operational analysis in support of key productivity and cost savings opportunities, and deliver action-oriented recommendations, resulting in attainment of goals Identify and analyze data/trends, building correlations between operational metrics that drive both strategic and tactical opportunities Develops, analyzes and disseminates weekly, periodic, and quarterly reports Manages people, processes, budgets, performance management, compliance activities, and associate development as required by the job. Understands and demonstrates Advance Auto Parts Core Values. Supervises, develops and coaches direct reports in the performance of their duties and alignment of their work to organizational goals. Performs other duties as assigned. QUALIFICATIONS Superior analytical skills to evaluate new business requirements, issues, understandcomplex, multidimensional problems and propose appropriate solutions. Excellent ability to seek innovative solutions and identify, design and configure the system to meet the company’s business requirements Excellent ability to work on multiple deadline driven projects simultaneously and with a sense of urgency. Expert attention to detail In-depth knowledge of distribution and transportation processes Experience with Transportation Management Systems (TMS) – JDA Preferable and Fleet Management Systems (FMS) systems. Self-motivated and able to thrive in a fast-paced environment with minimal direction. Excellent verbal & written communication skills to interface with business customers on a daily basis as well as related to project work. Good presentation skills to articulate ideas, options and solutions to business and IT team. Demonstrated ability to work in (virtual) teams to provide support and business solutions. Strong presentation skills with experience conducting workshops to facilitate continuous improvement in the implemented design and training. Ability to present information and respond to questions from groups of senior management, department heads, managers, clients, customers, and the general public Ability to create project plans, communication plans, test plans and implementation plans using varied methodology in accordance with company culture and industry standards. Exposure to Data Warehouse & Business Intelligence concepts desired. Intermediate experience with Excel, Access, SQL, and other database and mining applications Ability to define problems, collect data, establish facts, and draw valid conclusions Experience working in retail environment preferred Education and Experience: Bachelor’s degree required. Minimum of five years’ experience in general Transportation Industry,. At least two years Transportation Operations Experience Fleet Management and other Corporate Logistics Functions preferable SUPERVISORY RESPONSIBILITIES TBD CERTIFICATES, LICENSES, REGISTRATIONS None Required PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.