IT Team & Project Manager

The Waterway Gas & Wash experience is totally unique. First rate facilities. State-of-the-art operations. Extreme focus on customer service. Phenomenal Waterway people.

Waterway Gas & Wash is fifty years old and one of the nation’s leading car wash companies. More than 1,500 team members operate 28 (and growing) locations across five major metropolitan markets, Chicago, Cleveland, Denver, Kansas City, and St. Louis. Waterway locations offer a mix of exterior express and full-service car wash services, as well as, gasoline and retail. Team Waterway is flat and fast, with little bureaucracy and a roll up your sleeves, do whatever it takes for the customer, attitude.

Our Core Values (are you ready for the Waterway Challenge??):

• “A” Players Only
• Love What We Do
• Relationships Matter
• Own It. Be Obsessive.
• Get Better Every Day

Waterway Gas & Wash, based in Chesterfield, Missouri, is seeking to hire an IT Manager to be responsible for the day-to-day operations of the company’s IT infrastructure, point-of-sale systems, customer facing technology and reporting systems. The IT Manager will be responsible for ensuring that the technology and information used throughout the company by individual team members is dependable and effective. They will also work to ensure the reliability of customer facing technology, including our mobile app and web site. Root cause problem solving that drives continuous improvement will be an important part of the role. The IT Manager will coordinate the development and implementation of user training and user experience measurement programs. They will be heavily involved in the selection, development, and implementation of new systems. The IT Manager will manage a small team, collaborate closely with other leaders in the organization, and work with third party vendors. The role is hands-on and client driven. This is a career path position as the scale and scope of the role will increase over time. The IT Manager will report to the Director of IT. Performance of the IT Manager will be evaluated based upon the extent to which system reliability and performance positively impacts the work of Waterway team members and the experience of Waterway customers.

Ideally, the IT Manager will spend 80% of their time involved directly with day-to-day IT support, systems troubleshooting, root cause problem solving, program development, and work to improve end user experience. The remaining 20% will be spent on communication, leadership, and project management. The IT Manager will have the opportunity to spend time in the field as part of the continuous improvement portion of the work. Some night and weekend work will be required as part of this role.

Why join Team Waterway as IT Manager?

• $75,000+ per year to start with high growth potential!
• Start accruing Paid Time Off (PTO) right away
• Health and Dental Insurance coverage starts within 60 days
• Long-term Investment Matching Program
• College Tuition Reimbursement Program if you would like to continue your education
• Phenomenal co-workers! All Waterway Employees are energetic, high integrity people!
• Look & feel great everywhere you go with FREE CAR WASHES & FUEL DISCOUNTS

General Requirements:

• Have a ton of energy, passion, and ambition.
• Try to do everything as well as it can be done.
• Have an extraordinarily keen sense of ownership.
• Be very direct, with good attention to detail.
• Be mission oriented, motivated to serve and support teammates and customers.
• Love technology, be curious and an adaptive learner.
• Be obsessed with continuous improvement and root cause analysis.
• Have a deep interest in management, planning and organization, collaborating with people and building a team. They must be a strong and initiative-taking communicator.

Technical Skills & Experience Required

• Master’s or Bachelor’s degree in Computer Science or related field of study.
• Microsoft SQL Server administration, advance query building, and report building.
• Familiar with .NET Web Application Technologies using C#, Web Forms, MVC and Angular
• Strong LAN, WAN, WLAN, and SDWAN deployment and management skills.
• Strong knowledge of Windows Server 2008/2012/2016/2019 administration
• Solid understanding of security best practices such as email security, networking concepts, threats, tools, and remediation techniques
• Development experience using Visual Studio and Git repositories
• 2+ years of experience leading a small team
• Strong verbal/written communication, problem solving and organizational skills
• Strong experience with servers in a physical, virtual and cloud environment.

COVID-19 Note: Waterway is taking extra precautions to make sure that coming to a Waterway Carwash location is safe for everyone. The safety of our Managers, Hourly Employees, and Customers is top priority!

Waterway is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristics protected by law. All candidates must pass a post-offer drug screen and background checks.

Job Type: Full-time

Pay: $75,000.00 – $100,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement

Schedule:

• Monday to Friday
• On call
• Weekend availability

Education:

• Bachelor’s (Required)

Experience:

• Leadership: 2 years (Preferred)
• IT: 5 years (Preferred)

License/Certification:

• Driver’s License (Required)

Work Location: One location