Implementation Manager

About the role

We are hiring for an Implementation Manager to help us further this mission.

This key role will be focused on delivering an implementation experience where customers can: (1) understand the requirements for each phase of the implementation process, (2) learn how core functionality works, (3) go live with the system within 3 months from initial kick off

The responsibilities of this role include:

• Advise on delivery strategy and drive adoption of our products and solutions by achieving business goals and driving innovation
• Successfully manage a number of engagements concurrently
• Coach and collaborate with solutions engineers to manage the end to end delivery of the projects
• Effectively manage escalations and scope change and implementation of projects or programs including monitoring project quality, timeline, risk and performance
• Delight our customers by delivering solutions that meet their expectations and effectively transform their business
• Inform our product development roadmap by providing a heat map of product gaps
• Complete delivery and process hand off to CSM Engagement & Adoption Team

What we are looking for: 

• 3+ years of hands-on implementation and delivery experience
• Proven ability to present technical solutions effectively to diverse stakeholder groups
• Experience communicating effectively with C-level executives (often CCO and CTOs) of large enterprises on both technical and business topics, implementations and escalations
• In-depth knowledge and experience implementing data integration projects and configurations
• Ability to manage financial metrics and enable pre-sales activities to support account expansion plans
• A healthy sense of risk to proactively manage risk and stay one step ahead of any challenges
• Outstanding communication and problem solving skills, customer focus and results oriented
• Experience working with a cross-functional and geographically dispersed team and customer base
• A love for and ability to multitask and deal with ambiguity

Bonus Points 

• Fintech Experience

What we can offer you:

• Competitive salary and pre-IPO stock options
• 100% company-paid medical, dental and vision insurance (for employee)
• Optional HSA and FSA medical reimbursement accounts
• Unlimited paid time off
• Leave programs for life events
• 401(k)
• Great office space in the San Francisco Financial District
• Fully stocked kitchen
• Commuter benefits
• Weekly meal stipend
• Happy hours and team-building events
• A great company culture with a strong emphasis on diversity, equity and inclusion

About Unit21

Unit21 protects businesses against adversaries engaging in money laundering, fraud, and other sophisticated risks by offering a no-code toolset to model, detect, and remediate suspicious activity.

Our customers range from large Fortune 500 companies to high-potential, pre-launch startups.

In 2020, customers uncovered over $80m in laundered money using our software.

We are an early-stage startup, well-funded by Google and other leading VCs, and growing rapidly.

Our team believes deeply in fostering individual ownership, iterative product development, and empathetic communication.

There are many challenging problems to solve in this industry, and a huge opportunity for our software to empower companies to define a new method of dealing with suspicious activity on their platforms.

We encourage people of all backgrounds to apply.

Unit21 is committed to creating an inclusive culture, and we celebrate diversity of all kinds.