H&M Retail Department Manager

Company DescriptionThis Is H& M. Together We Make It PossibleDepartment Managers play a very interesting role within the H& M ecosystem. On the one hand, they’re focused on managerial basics: sales maximization, customer service, department profitability, policies, and procedures. But on the other, they are thought of as mentors or coaches, ensuring that the teams they are responsible for are growing, happy, and, most importantly, living the H& M values that we hold sodear. We believe that the best company needs the best people in order to thrive, and Department Managers are squarely responsible for ensuring that this holds trueJob DescriptionTitle: Department ManagerFunction: SalesDepartment: StoreReports to: Store ManagerDirect Reports: Department Supervisor, Sales Advisor(s)Overall Job Function: Responsible for sales, customer service and profitability of a department. Manages a team within a department according to H& M values, standards, policies and procedures and is responsible for all people development functions.Job Responsibility Including But Not Limited ToPeopleOrganize and distribute the work of his/her staff, set priorities and keep an overview of the tasks to be accomplished in accordance with the Store ManagerManage, recruit, on board, train, develop and provide succession planning for the staff in the store in partnership with the Store ManagerCarry out supervisory responsibilities in accordance with the organization’s policies and applicable laws including approving time-off requests, pay, location or title changes; conducting terminationsand corrective actions and making employment decisionsAssist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environmentCommercialityTake action within department to maximize sales through joint operational and commercial focus to obtain highest level of profitabilityProactively ensure your team has knowledge on all product, campaign,promotion, display guidelines and merchandise informationEnsure garment presentation, garment level and visual standards within the department are presented according to H& M’s expectationsPlan and coordinate with the visual team on all activities concerning campaigns, promotions and sales activities in his/her departmentOperationsEffectively schedule the staff within the department according to the needs and restrictions of the business and adjust hours as necessary to reach store and SPH goalsWork with sales and cost plans, budgets and other available tools to make business decisions to ensure maximum profitabilityResponsible for knowledge and completion of cash office operational functionsFollow and execute safety and security routines to prevent loss and guarantee employee and customer safetyMay be assigned overall store responsibility in absence of Store ManagerCustomer ServiceMaintain high-quality H& M direct and indirect customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands on the selling floor, in the fitting room and at the cash point Financial AccountabilityAssist Store Manager in establishing and overseeing sales and cost plans, budgets and variable costs for department; work with comparable sales from last year, sales to budget and future sales trends to maximize profitabilityAccurately record sales and worked hour figuresQualificationsMinimum Candidate QualificationsHigh School graduate or equivalent. Associate’s or Bachelor’s Degree preferredPreferably 2-3 years of retail management experience, including direct supervisory experience, or comparable management role experienceAbility to lift in excess of 20 poundsAbility to stand for long periods of time; bend, stretch, engage in repetitive motions, push; pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distanceAbility to climb a ladder and use a stepstool CompetenciesExceptional customer service and interpersonal skillsProven organizational and analytical skillsAbility to be proactive to drive sales by creating selling opportunitiesStrong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledgeAbility to take own initiative and work under own directionAbility to work strategically, tactically and operationallyAble to multi-task in a fast paced environmentAbility to establish effective routines for excellent communication with all members of the team to maximize productivityAbility to provide feedback in a constructive and professional wayAbility to handle conflict and resolve problems constructivelyExperience in administrating progressive discipline process and performance managementBasic computer skills, such as browser navigation, software interaction and data entry are neededOpen availability including evenings and weekendsMinimal travel required as necessary (i.E.Workshops)Job Status: Non-Exempt, HourlyEEOC Classification: SLSSan Francisco, CA only: “Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.”INDDM123Additional InformationAll your information will be kept confidential according to EEO guidelines.