Harbor Freight Tools USA, Inc.: Store Operations Manager (Remote)

The Manager Store Operations is responsible for successfully implementing processes, initiatives, and events within the retail organization.Essential Duties and Responsibilities:Build a high-performance team through leading, coaching, and developing direct reportsBuild strong relationships across all business units and internal partners to ensure team is delivering on expected level of service and qualityLead a team that works cross-functionally to implement new processes and initiatives originating both internally within Retail Operations and from other business unitsCreate and manage detailed project plans, regular status updates, and ensure successful, on time, and on budget delivery of projectsOversee workload scheduling and act as a gatekeeper responsible for evaluating capacity, sequence, and optimal timing for store and field implementations.Meet regularly with functional teams to ensure projects remain on track and that goals are achieved through key performance objectivesTranslate complex technical or detailed information into a format that can be understood by a diverse audience using appropriate filters, priorities, communication vehicles, and templates.Establish feedback loops to measure the success of project pilots and all store rollouts.Lead, plan, and execute large-scale field and store events in both live and virtual formats, including technology and site selection, event planning, travel, and logistics.Facilitate effective communication between corporate, stores, and Field Leadership, acting as a Subject Matter Expert on all field and store operations and a champion of stores.

Act as a representative of the field and stores in cross-functional interactions.Ensure field feedback on all initiatives is captured and incorporated for process improvement.ContinueMaintain and optimize standard operating procedures and documentation within respective area of responsibility.Scope:Staff supervision and Development – YesDecision Making – Yes, examples belowDrafts policy documents and resolves problemsProvides data for decision supportNegotiates on behalf of managementProvides consultation or expert adviceParticipates in planning business objectivesRepresents the company in handling complaints, disputes or resolving grievancesTravel – Some to Limited Travel, less than 10%Location – Corporate HQ,RequirementsJob Qualifications –Education and Experience RequiredBachelor’s Degree with business, communication, or operations management focus5+ years of experience in a corporate retail environment required; additional retail fieldexperience preferredStrong experience managing multiple concurrent projects requiredStrong knowledge of Microsoft Office SuiteJob Qualifications-Skills RequiredOrganizational Agility – understand the purpose and stakeholders of practices, policies, and procedures.Managerial Courage Ability to act as an expert and champion of the Store Teams and Field Leadership, protecting store priorities and workload.Dealing with Ambiguity ability to translate ambiguous or complex processes into effective, succinct and clear communicationsPlanning Excellent time management and planning skills, organized with the ability to set objectives and goals, multitask, follow-up, and meet deadlines consistently.Drive for Results ability to lead, execute, and carry out strategic and operational plans and meet deadlines by managing and measuring work.Organizing – can effectively rally resources to get things done, can successfully multi-taskPresentation Skills – effective in a variety of presentation settings including one-on-one, in groups, with peers, direct reports, and supervisors.

Can change tactics midstream when presentation is not effective.Physical Requirements-General office environment requiring ability to:stand, walk, sit for extended periods of timespeak and listen to others in person and over the phoneuse keyboard and read from computer screen and reportslift up to 15 lbs.#HFTCORPAbout Harbor Freight ToolsIn 1977, Harbor Freight Tools was started as a small family-owned business.

We made a commitment to provide working people with great quality tools at the lowest prices.

And for over 43 years, Harbor Freight Tools has done just that.

From hand tools and generators, to air and power tools, from shop equipment to automotive tools, Harbor Freight offers more than 5,000 tools and accessories at quality levels that match or exceed competing brands, but at prices that are up to 80% less.

All while developing and launching over 1,000 new tools each year.

We’re not your typical retailer.

We’re a team of high-achievers, who have a passion for excellence and continuous improvement and obsess about getting things done.

We’re also equally committed to doing the right thing and giving back to our community.

And for us, collaboration is the golden rule.

We’re a 43 year-old, $5 billion company with over 1,100 stores, opening 2-3 new stores a week with over 40 million loyal customers and growing.

If you are looking for a not so ordinary and highly rewarding career opportunity, we would love to talk with you.

Delivering Value to the Hardworking Since 1977.