Guest Services Supervisor

ABOUT OUR COMPANYVoted BEST of Las Vegas the past two years in a row, we are proud of our legacy as the destination for unforgettable vacation memories in a tropical paradise with the comforts of home.Our Vision:We envision a future in which our legacy is built on the expertise and passion of our team member, our efficient infrastructure, and our effective operational processes that come together to support a diverse portfolio of businesses that illustrate profitable growth.Our Mission:As an ASNY Family of Companies, we invest in people, products and services to cultivate successful business ventures that create positive experiences for those we serve.Our Values:Family & Teamwork, Loyalty & Integrity, Growth & Development, Leadership & Performance ExcellenceROLETo supervise Guest Services Associates ensuring service standards are met and provide excellent feedback to make certain guests are satisfied when complaints arise. Guest Service is the number one focus in this role.RESPONSIBILITIES* Maintain a flexible schedule.* Effectively handle and fulfill all guest requests and/or concerns.* Ensure accuracy of all shift end paperwork and night audit reports.* Maintain proper inventory of office and operating supplies.* Meet or exceed RCI’s ratings for Gold Crown.* Conduct coaching, counseling, and disciplinary action.* Appropriately document accidents and incidents.* Create and maintain proper scheduling of employees.* Monitor all training processes.* Ensure safety compliance at the Front Desk.* Promote positive inter-departmental relationships.* Ensure front office operating costs are within budgetary guidelines.* Perform all other reasonable job requests as assigned by management.* Job Specifications:* Proficient in Word and Excel* Effective oral and written English communication skills.* Excellent customer service skills.* Minimum to two years front desk experience and one year supervisory experience.* Must have professional appearance.* Basic math and budgetary skills.REQUIREMENTS/QUALIFICATIONS* Customer service experience and/or timeshare customer service experience* Effective communication skills and proficient oral and written English language skills* Professional appearance that is clean, natural, polished, and professional* Open work availability for varied shifts, weekends and all holidays.* Cash and payment handling skills* Basic software and computer skills* Able to stand or sit for long periods of time* Capable of lifting 20 lbsEOE/Drug Free Workplace