General Manager I

Purpose:
The purpose of the General Manager I (GM) position is to manage a QSR restaurant or small cluster of restaurants or points-of-sale in close proximity to each other with Sales of generally up to $5M.

The GM ensures the restaurant is clean, staffed, open for business, and operates to high operational and financial standards.

The GM uses broad discretion and judgement to make great leadership decisions, and is responsible for the overall success of the restaurant.

Essential Functions:
Open and Close

• Ensures all assistant managers and staff recognize the importance of closing the restaurant to prepare the restaurant for opening, holding Shift Managers accountable for executing all closing and opening checklist/requirements

Staffing/Deployment

• Understands, adopts, and consistently demonstrates defined manager behaviors designed to create an environment where employee engagement thrives

• Deploys staff and resources to maximize profitability within the restaurant, and accepts P&L responsibility.

• Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered

• Provides restaurant staff(s) with consistent support, coaching and encouragement necessary to achieve business goals

• Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit.

Promotes HMSHost as an employer of choice within the local community

• Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant

• Ensures on-boarding and off-boarding of all restaurant associates, to include all activities related to compliance with proper badging requirements, orientation, OJT, and other company training/processes

• Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives.

• Recognizes restaurant staff for their contributions and performance, including using Shout-Out tools and materials; supports company recognition initiatives and develops and implements plans that will motivate team.

• Accepts, understands, adopts, trains and champions all Employee Engagement behaviors

• Ensures that the company has most current contact information for all associates working in the restaurant.

Product Availability/Working Equipment

• Ensures daily orders are prepared and units are stocked with appropriate levels of product and teaches associates these order procedures

• Oversees receiving goods, processing invoices, and contacting vendors for supply chain issues/product availability.

• Maintains proficiency in management information systems and tools like MIV, Crunch Time, Kronos and other programs as utilized by the company.

• Monitors and maintains restaurant equipment, schedules routine service or repairs as needed.

• Participates and manages company response to NSF and other audits

• Minimizes waste, records as needed and participates in food donation program.

Brand Knowledge/Proficiency

• Assesses skill levels of restaurant associates and conducts and coordinates on-the-job and other training/education activities as necessary

• Embraces technology and inspires employees to understand and adopt new technologies implemented by the company

• Maintains a working knowledge of all applicable brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations, and teaches associates these standards

• Develops and implements creative strategies to increase revenue

Visual/Vibe/Appeal

• Manages the day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale

• Uses judgment and discretion to resolve customer and associate questions and problems and determines when to refer more complex issues to senior level leaders

• Utilizes associate’s strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals

• Implements marketing programs as directed by OSC or brand initiatives, complies with promotional activity, drives revenue and interacts with support teams for AB programming, sales matrix, Coke programming or other as directed.

Safety

• Maintains an in-depth understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law

• Holds Managers accountable for ensuring all safety standards are understood and followed

• Trains new managers and associates in wellness check protocols and adheres to new COVID 19 requirements.

• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety

Reporting relationship and other important information

• The GMI position as described falls under the Fair Labor Standards act as an Exempt position, under both the Administrative Exemption and the Executive Exemption tests.

• The position typically reports to the Director of Operations, or an intermediate zone, cluster or area leader within the assigned location.

• The GMI position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and during some closing shifts to monitor restaurant associates’ work activities during these different days and times.

Requirements

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• GMIs must have documented and demonstrated skills managing the types of restaurants (QSR, Casual Dine, Full Service, similar complexity, Union and Non-Union, etc.) to which the role is assigned, to include overall responsibility for success and failure of the restaurant under their leadership as identified by P&L success for multiple annual cycles for the type or restaurant assigned.

Generally speaking, restaurant P&L management experience for a minimum of 3 years with underlying overall working restaurant experience of 5-7 years in type is typically necessary to be successful.

• Graduation from a Food Service Management or Culinary program may substitute for a portion of the time based experience requirement for each of these roles

• Demonstrates team management, delegation and issue resolution skills and the ability to manage multiple and concurrent priorities

• Demonstrates knowledge of HMSHost policies and products, service, quality, equipment and operations standards, or able to demonstrate this knowledge within a reasonable time from hire or promotion

• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, understand menus and brand standards as well as converse comfortably with individuals

Additional Information

To learn more about HMSHost and additional career opportunities, visit

Equal Opportunity Employer (EOE)
Minority/Female/Disabled/Veteran (M/F/D/V)
Drug Free Workplace (DFW)

We empower our team of diverse associates to succeed.

With locations in airports and motorways across North America, HMSHost offers the size, resources, training, and advancement opportunities you need to reach your most important career goals.

401(k) retirement savings plan

Paid Vacation

Employee and family members comprehensive benefits including medical, dental, vision care, long term disability, short term disability, and life insurance

Credit Union Membership

HMSHost benefits vary by location and some associates may not be eligible for certain benefits.

Associates covered by a collective bargaining agreement may be eligible for different benefits.

HMSHost reserves the right to amend and/or terminate a benefit plan at any time.

Customer Service Hall of Fame

Customer Service Hall Of Fame

HMSHost’s Customer Service Hall of Fame recognizes associates who have gone far above and beyond delivery of our Five Star Customer Service standards, and whose actions have significantly enhanced a traveler’s experience at one of our dining operations.

Our Five Star Customer Service standards reinforce and measures our commitment to creating the best possible guest experience for travelers, and we set a target score each year to track our service performance and progress.

We proudly celebrate the great stories of our associates’ service efforts and recognize them as part of our Customer Service Hall of Fame.

“I have been working with HMSHost for just a short time now and I already love the job.

The company does their best to take care of their associates and ensure the highest quality of customer service.”

If you are disabled and require a reasonable accommodation to submit your application, contact the HR Department of the location you wish to apply to.

HMSHost is an equal opportunity employer and does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, national origin, religion, age, physical or mental disability, veteran status or any other basis protected by applicable federal, state or local law in the terms or conditions of employment, programs or activities.

Individuals with questions regarding this policy are encouraged to contact Human Resources.

EOE | Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity | DFWP | Background checks will be required prior to beginning employment.