General Manager

Job ObjectiveUnder the general guidance of the Group Director and Retail Vice President, the General Manager has a leadershiprole and is responsible for providing support and guidance to the Retail Stores through the coaching anddevelopment of in-store Management teams.

In addition, the General Manager is responsible for planning,organizing, and directing the overall operations of the stores within their region in order to achieve the mission,goals, and objectives of the Company.

The General Manager is responsible for ensuring superior client service, andfor meeting and exceeding, where possible, the region’s financial objectives as well as implementing and followingall Company policies and procedures.Responsibilities
• Ensures sales objectives for the region are met and strives to achieve stretch goals
• Ensures and enforces Retail standards for service and performance
• Sets monthly and annual sales and performance objectives for Store Management and review objectivesregularly
• Ensures store teams provide superior client service by demonstrating, through store visits and sales andservice development.
• Develops actions plans to support and enhance sales for under-performing stores
• Coaches Store Management to ensures they are fully trained in all aspects of their functions
• Works closely with Store Management to build and develop sales teams
• Assists Store Management in making decisions regarding the hiring, disciplining and termination ofemployees and/or the restructuring of teams
• Identifies and communicates training needs to enable Store Directors to achieve goals
• Monitors the performance of Store Management through performance evaluations and providing regularfeedback
• Ensures Corporate and Retail Management are kept abreast of regional performance, managementperformance and other relevant information
• Identifies specific market needs from an overall regional perspective and communicates them Corporateand Retail Management
• Ensures all Company policies, procedures and standards are respected and maintained
• Participates in the preparation of the Region’s sales, expense, and profit objectives
• Participates in the development of short and long-term strategic plans for building and expandingbusiness in the region
• Collaborates with other divisions regarding the development of policies and procedures impacting Retailstores and operations when necessaryKnowledge and Skills Required Education
• Bachelor Degree in Operations Management or in Business Administration or in Marketing preferredExperience
• 15 years’ experience in the retail industrySkills
• Excellent Client Service skills
• Exceptional Selling Skills
• Excellent leadership skills, interpersonal and communication skills (verbal and written)
• Strong Organizational Skills
• Teamwork
• Able to multitask in a fast paced environment
• Computer literate (MS Office)Performance Measures Achievement of regional Sales Objectives Achievement of regional Profit Objectives Achievement of conversion & average sale goals Achievement of sales by department goals as set out by CMO Reduced employee turnover (Management and non-management