General Manager

The General Manager is responsible for all aspects of hotel operations. The day-to-day staff management and guests. The GM should be an ambassador for the brand and your hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work very closely with the hotel owners and other stake holders. A General Manager would also be required to manage between profitability, team member engagement, and guest satisfaction measures.

• Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card report and maintain close observation of daily house count.
• Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.
• Be able to recruit staff with competent personnel.
• Have effective interviewing skills.
• Ensure no-show revenue is maximized through consistent and accurate billing.
• Ability to perform all jobs within all departments when needed.
• Work closely with accounting on follow-up items, i.e. returned checks, rejected credit cards, team member discrepancies, etc.
• Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
• Assist in preparation of revenue and occupancy forecasts.
• Handle Accounts Payable and Accounts Receivable on the M3 Accounting system.
• Assist with or process payroll.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Maintain constant communication with all departments.

• Be familiar with all brand specific programs and the procedures for each. Ensure that team members are knowledgeable in understanding and implementing the programs.