General Manager

Overview: Do you love helping others?Are you a natural leader who loves to inspire others to succeed?

Do you want to be part of a community of caregivers committed to helping people feel their best?

If the answer is “yes,” we want you on our team at Massage Envy Niskayuna.

Massage Envy is the leader in accessible massage and skin care.

As a manager at ourSlingerlandsfranchised location, you’ll join a wellness community that’s 35,000 strong.

And you have a meaningful role to play as you:Rally a team of caring professionalsto deliver an excellent end-to-end experience to every client every single day.Build relationships with a talented teamof massage therapists, estheticians, and customer service superstars to guide, support, and inspire them.Own the success of an all-star locationwhere clients want tobe, and service providers want to stay.Here’s what’s in it for you:The rewards of the job go beyond the difference you’ll make in the lives of members and guests.

We offer a culture of care that inspires you to be your best with:Benefits that help you take care of you including healthcare, 401k with company match, suplimental insurances, Paid Time Off and more.A healthy compensation planthat rewards your hard work with a hourly eompensation as well sales bonuses and incentives.A dynamic, energizing environmentwhere you’re consistently challenged, never bored.

Leader training and developmentto help you grow as a manager and lead your team.

What We’ll Accomplish Together: As a team, we’re committed to delivering on the Massage Envy brand promisewe help you take care of youevery day to clients and employees alike.

As the connector between the franchise owner, franchise staff, and clients, you’re the leader of the mission, bringing everyone together to work cohesively toward that goal.

Daily work in this role includes:Leadingthe way to an amazing experience for members and guests by managing the daily operations of the location, maintaining a clean, safe, therapeutic environment for everyone and guiding the sales and customer service team to positively resolve customer challenges.Helpingthe location move more people forward in their wellness journeys by driving membership, promoting retail sales, partnering with the franchisee to set performance goals and working with the team to achieve them.Buildinga high-achieving team by setting clear expectations, providing ongoing training and mentorship, and reviewing performance regularly to empower team members to improve and grow.Runninga tight ship where every operational detail is addressed, from managing inventory and deposits to ensuring compliance with all labor and employment laws applicable to location employees (including any local and state licensing laws for massage therapists and estheticians).Creatinga strong workplace culture where all employees feel valued, good work is recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission.Modellingthe Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.Education, Skills and Training:College education preferred.

Management, marketing and sales experience in service/retail industry.

Ability to identify and problem solve, set expectations and goals and delegate.

Ability to effectively interact with and communicate expectations to staff.

Able to communicate up-line information to Franchise Owners and Regional Developers.

Proficiency in generating membership and retail sales goals and interpreting trends in sales reports.

Excellent trainer and motivator.

Satisfactory results of background and reference check is a condition of employment in this position.

Must adhere to all applicable local and state licensing laws and regulations related to the operation of the business, including the massage therapy and esthetician services.

Knowledge of and compliance with all labor and employment laws applicable to clinic employees.

General knowledge of modalities offered by Massage Envy and understands and believes in the healing benefits of massage therapy and bodywork.Physical Demands:Must be able to interact and communicate effectively with guests, members, staff, regional developers, franchise owners and vendors.

Must be able to use office equipment including telephones, computers, fax and copier machines.

Reasonable accommodations are available to individuals with disabilities, upon request, as required by law.

Regular and reliable attendance, and ability to work flexible days and hours.Communications and Personal Interactions.

Must be customer service oriented.

Must communicate effectively (orally and written) and in a courteous and professional manner on a regular basis with members, guests, staff, regional developers and franchise owners.

Follows managements policies, procedures and direction.

Accepts constructive criticism in a positive manner and uses it as a learning tool.Reasonable accommodations may be made to individuals with disabilities to perform the essential functions and or meet the physical demands of the position.

What it Takes to Succeed: A team is only as strong as its leader, so we’re looking for people who have what it takes to bring out the best in everyone.

Those who shine in this role are:Smart and experiencedwith prior background in management, marketing, sales, service or retail and a college degree (preferred).Born leaderswho can motivate, coach, influence, and inspire and who aren’t afraid to have tough conversations.Top performerswho can set goals, prioritize work, analyze business performance, and delegate effectively.Problem solverswho can think on their feet, bring people to compromise, and resolve conflict.Good with people, building trust and confidence and developing positive relationships with employees, members, and guests.We Believe Our Differences Make Us BetterWe’re excited to hear from everyone with the skills, experience, and passion to do a great job.

We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

Ifyou’re ready to lead the charge to help people feel their best, we can’t wait to meet you.Massage Envy Franchising, LLC (MEF) is a national franchisor of independently owned and operated franchised locations.

Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates.

Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.