General Manager

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self. 

About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. 

Job Summary

Role Summary
Lead the team who create unforgettable experiences. As Operations Manager, you’re responsible for leading and motivating our teams to provide a warm welcome and delicious food to our guests. 
The Operations Manager is responsible for:
• Ensuring all stations are setup and ready for the event.
• Supporting the recruitment and training of Team Members in our standards and procedures
• Supervising operations during the event and troubleshooting where needed. 
• Working with colleagues to continual improve operational performance.
• Proactively engaging in processes for loss prevention. Detailed Responsibilities 
• Working primarily in the Premium department, this role will also support the Concessions department as needed. 
• Ensuring the consistent use of the Suites Management System for the premium department. 
• Ensure the availability of printed collateral to support promotions and premium offer communication.
• Overseeing loss prevention activities including managing Cash Drops/ collection, completing cash variance logs, and overseeing the nightly Goods Out of Stock (GOS) procedure. 
• Ensuring all aspects of premium operations are in line with Levy’s Core Signature standards.
• Attending BEO meetings to plan for upcoming events. 
• Working in partnership with other departments to ensure accurate completion of the requisition process. 
• Ensuring compliance with all Payment Card Information rules.
• Conducting progressive coaching with team members.
• Ensuring regular maintenance, cleaning and inspection of all Premium areas and equipment.
• Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed.
• Completion and processing of alcohol incident logs to identify recurring issues or trends.
• Ensuring all opening and closing checks are used to maximize operational readiness.
• Managing employee breaks.
• Supporting recruitment activities for Team Members.
• Holding pre-shift meetings to set the tone for events.
• Attend Management meetings.
• Support location Keys to the future activities to develop future leaders.
• Support Team Member orientation training to ensure all hourly team members.
• Overseeing service standards during events to ensure a high level of guest experience.
• Completing end of month inventory completion.
• Managing product transfers and requisition sheets to accurately track product during events.
• Managing and resolving guest complaints.
• Managing team member incidents/accidents and following all required reporting procedures. 
• Managing the onboarding of new Management employees in line with our #Bestdayever process.
• Monthly safety training conducted for team members.
• Managing Team Member Scheduling in line with demand forecasts.
• Verifying payroll, entering gratuities.
• Completing Events walks of the Building
• Working with location partner to manage the implementation standards agreed through sponsorship deals.
• Supporting other locations/properties as needed.
• Other responsibilities and duties as assigned.

Personal specification
The ideal candidate will be an experienced operations leader who is focused on people and quality standards, preferably from a high end or fine dining background.
Skills and Experience
5+ experience in in a food and beverage operational position – Essential
Bachelor’s degree in hospitality management – Desirable
Standard level of computer Literacy – Essential
Passion for hospitality, food, and retail – Essential
Excellent interpersonal and stakeholder management skills – Essential

Curious about Life at Levy? Check it out: Levy Culture

Positions at this location may require a COVID-19 vaccination. Where permitted by law, applicants who are offered a position for this account may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

•Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

Req ID:  936615

Levy Sector 

[[Cust_clntAcName]] 

ASJLI SWANSON 

[[req_classification]]