General Manager

While Training, $20 per hour

After Training, $55,000 annually+Bonus Potential

Are you an energetic team-player that loves the outdoors?

If so, we want you!

The Store Leader (General Manager) will be working on-site at the car wash, greeting, and interacting with customers and leading a team.

This person will be responsible for establishing and maintaining customer service, overseeing the operation of a location, and ensuring maximum sales through service, expense control, and operating costs.

Essential Duties and Responsibilities:

· Ensures that each customer receives outstanding service by providing a friendly environment.

· Actively recruits potential staff and maintains positive relationships with the current team members

· Ensures compliance with all policies and procedures through regular meetings and training of employees.

· Handles discipline and termination of employees as needed and in accordance with policy.

· Trains and develops employees in all aspects of the Quick Quack Car Wash business, such as service, cashiering, and safety.

· Maintains awareness and trains employees on services provided by Quick Quack Car Wash.

· Trains employees on selling additional and/or better services to customers.

· Oversees the productivity, breaks, and daily scheduling of all employees.

· Monitors the performance of location financials; contributes towards reaching financial goals.

· Prepares and handles daily cash deposits.

· Orders, stocks and maintains merchandise and inventory for the location.

· Handles vehicle damage claims.

· Ensures location is clean and well maintained; performs and/or delegates general housekeeping and maintenance responsibilities as needed.

· Assists customers in locating various products, resolving complaints, or providing information; directs customers to other departments as necessary.

· Properly uses membership approach when interacting with new customers.

· Performs other duties as assigned.

Qualifications and Requirements:

· Strong leadership and communication skills.

o Record of developing Team Members and Leaders

· Self-motivated, and results-driven leader

o Record of driving results (revenue, EBITDA, etc)

· Excellent customer service skills.

· Must be able to read, count, and write accurately.

· Must be able to work various hours, weekends, and holidays.

· Must be able to smile and maintain a clean appearance as per the dress and grooming standards.

· 2 years or more of being responsible for the results of a high performing store, location, or company.

o Hiring the right Team Members

o Training and mentoring Team Members

o Managing Cost/Expenses/Scheduling

o Ensure product and location represent company standards on the site at all time (brand, cleanliness, product quality)

o Responsible and familiar with Profit and Loss Statements

· Retail experience preferred

· High school diploma or equivalent

· Prolonged periods standing and working on the cash register or related equipment.

· Must be able to lift up to 15 pounds at times.

· Must have a valid driver’s license

Work Environment and Physical Demands:
The person will work outside in a loud environment due to car wash equipment.

The person will be in constant motion and will have physical activities, such as lifting (0-50 lbs.), bending, reaching and stooping.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:
401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Supplemental Pay:
Bonus pay
Experience:
Customer service: 2 years (Preferred)
Financial report writing: 1 year (Preferred)
General Manager: 2 years (Required)
Work Location:
One location
Work Remotely:
No