General Manager

DESCRIPTION

The General Manager is a self-motivated, results driven leader who will influence a team by overseeing daily business activities, improving overall business functions, training heads of departments, managing budgets and profitability goals, developing strategic plans, creating policies, and communicating business goals.

Additionally, the GM is responsible for integrating our Core Values of MMC Home Care, LLC dba Home Instead into the culture of the franchise office: Treat others with dignity and respect, encourage growth in ourselves and others, build value in our service to others.

RESPONSIBILITIES

• Achieve an expert knowledge level of all functional areas of the businesses and key processes capable of filling in any branch role and providing leadership and guidance.
• Assist in developing annual Playbook, annual sales targets, and coach the Sales and Marketing Team to achieve and exceed sales targets.
• Provide leadership to the team of our vision, beliefs, and assist in execution of our plans.
• Build the administrative franchise team (recruit, hire, train coach, develop staff) with the best talent for each role.
• Lead and hold the Branch team accountable for individual role metrics.
• Manage expenses within defined budget categories (recruiting expenses, administrative expenses, marketing expenses, and overtime expenses)
• Ensure performance in all functional areas of the business are at or above objectives by:  Monitoring and managing team performance against processes, metrics, auditing key processes.
• Ensure the office can operate and perform all required tasks during regular business hours.
• Managing administrative staff vacation and time off.
• Ability to step into any functional area of the business as needed.
• Assess staff members through daily accountability worksheets, weekly 1 on 1’s, mid-/year-end performance evaluations. Take corrective action on performance issues, celebrate successes and set goals for upcoming periods.
• Participation in Client Quality Assurance process, including in-home needs assessment over time; Client Case Management to include engaging family members/guardians in discussions about increasing care needs due to cognitive or physical changes.
• Oversee CAREGiver retention process and engagement as needed to ensure job competency and performance levels with clients are high; additional or specialized training needs are met. Support Recruiting & Engagement Manager, ensuring execution of a regular process for evaluating CAREGivers, taking corrective actions, or creating support plans as needed.
• Motivate and support employees to create a dedicated, engaged, passionate, cohesive work team
• Adhere to, and implement, all company policies and procedures
• Take appropriate action to ensure that the company complies with all applicable laws and regulations.
• Work closely with the President of Operations to determine improvement opportunities for operational effectiveness and efficiency.
• Participate in process preparation, best practices, competitor and/or market information along with forecasting and planning.
• Participate in offsite strategic planning meetings with the leadership team.
• Maintain regular attendance at the office to execute job responsibilities.
• Perform all functions as deemed necessary.

MINIMUM  QUALIFICATIONS

•  Bachelor’s Degree in business-related field or commensurate experience
• Solid business management skills, including P&L responsibility
• Proven results as a sales-minded leader, motivated by profitable sales growth
• Able to build strong relationships, based on a consultative approach
• Demonstrated success in team leadership, and getting work done effectively through teams
• Comfortable in a fast-paced environment, requiring the ability to shift gears at any moment in the day
• Organized and works with a sense of urgency
• Willing to implement and follow standard processes and procedure

SUPERVISORY

This position has direct supervisory responsibilities. The General Manager must understand, and uphold the policies and procedures established by MMC Home Care, LLC, (d.b.a. an independently owned and operated Home Instead franchise)

PHYSICAL DEMANDS

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the responsibilities of the position. Reasonable accommodation can be made to enable people with disabilities to perform the described responsibilities of the position.

While performing the responsibilities of the position, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard

The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required in this job include close vision.

WORKING ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones. Occasional travel will be required.

Your employer is MMC Home Care, LLC (d.b.a. an independently owned and operated Home Instead franchise). Your employer is not Home Instead, Inc. This job description does not create an employment contract, nor imply it. Employment with your employer remains at will.

Each Home Instead franchise is independently owned and operated.