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General Manager

JRoss Recruiters

This is a Full-time position in London, AR posted January 3, 2022.

Seeking a leader to support the operations of a 200+ room property who can represent the company with all guests, residents, and team members.

The General Manager is responsible and accountable for consistently delivering results that contribute to the mission and overall success of the property by accomplishing performance objectives focused on driving revenue, controlling costs, providing superior guest satisfaction through an engaged staff, and delivering product and service quality.

The GM will also work with the company’s functional leads in accounting, facilities, human resources, information technology and procurement that support the hotel.

Contact Janis Romeskie at 403.670.9101 x4 or submit your resume in confidence below.

Description

  • Deliver on the service promise in all interactions with guests and clients.

    Manage according to the standards and instill a passion for customer service in all associates of the hotel.

    Create processes and procedures to ensure the hotel is properly supplied with all guest amenities are meeting guest expectations, and the hotel is properly maintained and clean.

  • Manage the creation of the direct sales strategy of the hotel to uncover the appropriate demand located in the hotel’s trade area.

    Directly supervise the hotel’s Director of Sales and partner with the above regional team to execute the hotel’s annual and seasonal sales plans to secure fair market share of occupancy according the annual budget for the hotel.

    Master the use of the company’s customer relationship system to manage the activity, production and efficiency of the Director of Sales.

  • Work with the hotel’s property management systems to maximize revenue through the setting of the appropriate rates by room type and length of stay based on local market conditions to secure the hotel’s fair market share of average daily rates according the annual budget for the hotel.
  • Manage the strategy and execution of assigned market segments by working in collaboration with the Regional Revenue Manager to maximize the profitability of all distribution channels.
  • Manage the front office, housekeeping, and food and beverage operation of the hotel through the direct supervision of the Operations Manager.
  • Manage the appearance, condition, and preventive maintenance of the physical plant through the direct supervision of the Maintenance Manager.
  • Lead the development, implementation and monitoring of capital and operational budgets for the hotel which support the overall objectives of the company.

    Work with the Finance Department on the identification of variances and communication to ownership on the hotel’s financial condition.

  • In partnership with the hotel’s assigned Staff Accountant and in accordance with company rules and policies, ensure the proper process is in place to manage and report the inflow of money in and out of the hotel.
  • In partnership with Engineering and Facilities Operations and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the condition of the physical building(s), grounds, and parking surfaces.

    Master the use of the company’s facilities workflow technology.

    Create and manage the hotel’s annual capital and operations expense budget to improve and maintain the facility for guests and ownership.

  • In partnership with the hotel’s assigned Human Resources representatives and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the human resources and benefits programs within the hotel.

    Master the use of the company’s human capital technology platform (Workday).

    Responsible for the recruiting, onboarding, training, ongoing performance management, and offboarding of all employees of the hotel.

  • In partnership with the assigned Information Technology representatives and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the proper use, maintenance and location of all information technology hardware and software provided to the hotel.

    This includes the proper use of all systems in order to service all guests and provide a return on investment to owners.

  • In partnership with the assigned Procurement representatives and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the purchasing of all supplies needed to manage the hotel.

    Master the use of the company’s purchasing platform (Avendra) to leverage the company’s purchasing power and the analysis of hotel spending to identify efficiencies.

  • Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction.

    Respond to guest complaints or concerns in a prompt and professional manner.

  • Enforce hotel standards, policies, and procedures are in place within the hotel departments.
  • Act as “Manager on duty” as required.
  • Ensure compliance with federal, provincial and local laws regarding health, safety, and alcohol services.
  • Perform other duties as assigned.

Requirements

  • Three years as a General Manager or Operations Manager in full service and extended stay hotels preferred
  • Professional verbal and written communication skills.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
  • Problem solving, reasoning, motivating, organizational and training abilities.
  • Ability to prioritize and organize work assignments.
  • Experience with Microsoft Office and hotel systems preferred.
  • Valid driver’s license required.
  • Will be required to work mornings, evening, weekends, and holidays.

Resume * please attach resume in MS-Word format More information

  • Files must be less than 2 MB .
  • Allowed file types: doc docx .

Cover Letter please attach cover letter in MS-Word format More information

  • Files must be less than 2 MB .
  • Allowed file types: doc docx .

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I understand that I can withdraw this consent at any time by sending an email to hospitalityresumes@jrossrecruiters.com.

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