Front End Manager – store# 0383

Front End Manager Job Description Job Description: Front End Manager 5/2015 PURPOSE: Ensures all customers receive fast, friendly, and accurate check out service by passionately implementing the spirit of Legendary Service.

Manages and schedules shifts and duties for Checkers, Courtesy Clerks, Office/Bookkeepers, Customer Service Counter and Front End Manager Assistant.

Front End Manager oversees the completion of daily cash office/bookkeeping duties, customer service counter, and check out, while supporting store sales, and focusing on customer service.

DUTIES AND RESPONSIBILITIES: ?

Champions company and division customer service programs to meet and/or exceed the division’s customer satisfaction measurement goals.

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Handles customer relations in a positive manner, including effective resolution of customer complaints.

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Promotes Albertsons/Safeway’s philosophy of personalized service.

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Provides fast, friendly, courteous and legendary customer service.

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Improves customer relations and performs checking duties and supervisory functions on cash registers.

Serve as backup checker when necessary.

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Engages in suggestive selling and other sales techniques.

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Directs and supervises front-end activities including: monitoring customer traffic and service level, coordinating and implementing front end service programs, maintaining cleanliness standards, being proactive in maintaining safety and appearance of front-end.

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Monitors and is responsible for ordering front-end supplies (bags, Rain Checks, Item Correction Forms, etc.).

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Ensures front-end is fully operational and projects a positive image.

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Handles and is accountable for cash flow and controls including: safe transactions, issues and pickups of monies, tills, approving checks, rain checks, refunds, and monitoring checker money handling policies and procedures.

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Handles scan system emergency procedures, UPC codes not on file, scan pricing errors and other retail integrity issues.

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Assists with interviewing and hiring of checkers, courtesy clerks, customer service counter clerks and office/bookkeepers.

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Assists with training front-end employees (checkers, courtesy clerks, customer service counter and office/bookkeepers) and monitors front-end compliance.

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Supervises employees assigned, makes recommendations for employment status changes and discipline to Store Director.

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Responsible for maintaining a constant awareness of customer and employee safety.

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Enforces dress and grooming standards for all employees.

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Assists with controlling shrink.

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Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.

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Other necessary and required duties as directed and required.

Front End Manager Job Description Job Description: Front End Manager 5/2015 SKILLS AND PHYSICAL REQUIREMENTS: ?

Strong communication, leadership, team building, interpersonal skills and the ability to maintain composure under pressure.

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Ability to professionally handle difficult situations while projecting a positive image.

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Frequently lift and maneuver objects of varying dimensions and weights up to approximately 55 lbs.

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Ability to stand or walk for long periods of time and ability to move quickly.

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Ability to operate and troubleshoot store computers and checkstand equipment such as printers, scales, public announcement equipment, scanners and cash registers.

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Knowledge of interviewing techniques, basic employment law, computer software and the analytic ability to handle administrative details such as planning and scheduling.

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Ability to supervise others, analyze and gather facts for recommending disciplinary action.

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Ability to make hiring or promotion decisions.

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Good understanding of company practices and in-depth understanding of Front End policies and procedures, and the ability to judge and react to business activities.

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Mental alertness is necessary to ensure safe and accurate completion of work activities.

Knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures.

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Ability to present a positive image to the public.

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Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties.

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Knowledge of basic mathematics and weights and measures.

WORK ENVIRONMENT: ?

Working conditions consist of a temperature controlled store environment.

Occasional exposure to outdoor environment with varying temperatures.

SAFETY-SENSITIVE POSITION: Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.

EQUAL OPPORTUNITY EMPLOYER.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled