Fresh Talent Sources Inc.: Customer Success Director – Remote

Fresh Talent Sources is seeking a Customer Success Director Remote position.

This role is responsible for the complete post-sales lifecycle of a portfolio of clients and will be the primary advocate for each client, guiding them along a path to success.Responsibilities:Establish a relationship with clients and strategic goals Establish a trusted/strategic advisor relationship with each assigned client and drive continued value and adoption of our products and services, ensuring retention.

Work with clients to establish critical goals or other key performance indicators; then aid the client in achieving their desired outcomes.

Maintain high levels of client engagement (including on-site meetings) with a focus on client satisfaction and loyalty.

Continually identify and develop new uses that drive adoption and align to clients’ business needs and strategic goals.Conduct workshops and business reviews to proactively suggest solutions to common client challenges.

Coach clients to be product experts and train their teams on best practices so they become increasingly self-sufficient.

Advocate client needs and escalate client issues interdepartmentally.Detect, report, forecast, and mitigate client risk Proactively spot and correct any issues that could affect client satisfaction or retention.

Program manage account escalationsDevelop, prepare, and nurture clients to advocate, drive client references and case studies.

Work to identify and/or develop upsell opportunities in partnership with the Strategic Account Executive.

Develop Client Success assets and methods, and work with Product Marketing to create new or refine existing adoption materials.

Qualifications:Five years minimum experience in Client Success or equivalent history of increasing client satisfaction, adoption, and retention Familiarity working with enterprise, Fortune 100 clients Demonstrated versatility in communicating complex technology-related business issues to audiences with a varying range of technical expertise Ability to lead a meeting/command a room Diplomacy, tact, and poise under pressure when working through client issues Creative thinker with an innovative approach to problem-solving Self-motivated, proactive team player with innovative ideas to inspire client loyalty and adoption Thrives in a multitasking environment and can adjust priorities on-the-fly Excellent verbal, written, presentation, and interpersonal communication skills Detail-oriented and analytical Occasional travel may be needed (35%) Bachelor’s degree – technical degree, aptitude, or experience is a plusAbout Fresh Talent Sources:Fresh Talent Sources is an organization dedicated to identifying the best of the best talent in healthcare, I.T., and HR, and Marketing.

Our employees enjoy a work culture that promotes harmony.Fresh Talent Sources benefits include health care, paid time off, and professional development.Powered by JazzHRmw8k8HUqD8