Experienced Auto Quality Assurance Consultant – Remote Home Based Worker

The world isn’t standing still, and neither is Allstate.

We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs.

That’s why now is an exciting time to join our team.

You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards
– a place where values such as integrity, inclusive diversity and accountability are paramount.

We empower every employee to lead, drive change and give back where they work and live.

Our people are our greatest strength, and we work as one team in service of our customers and communities.Plus, Allstate is changing how, when, and where we work-to lead us boldly into our future.

We’re empowering our employees to create better ways of working through more intentional use of communication and collaboration practices, processes and tools.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams.

For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next
– to give customers peace of mind no matter what changes they face.

We acted with conviction to advocate for seat belts, air bags and graduated driving laws.

We help give survivors of domestic violence a voice through financial empowerment.

We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

We are the Good Hands.

We don’t follow the trends.

We set them.

Job Summary This job is responsible for ensuring consistency of estimating practices for the Good Hands Repair Network repair facilities, and compliance to best practices.

The individual conducts physical and/or virtual reinspections and analyzes complex estimates prepared by Allstate or the Good Hands Repair Network shops.

This position is a permanent remote home-based role.

When you are not in the field on appointments, you are working from your home.

Your home office must be in Massachusetts or Rhode Island to be consideredfor this role.

This position is eligible for a monthly connectivity reimbursement to offset the costs of internet and phone expenses.

Key Responsibilities Monitors network utilization and identifies potential need for expanded or new networks Develops, manages and audits relationships with network vendors Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met Researches and responds to complex customer communications, concerns, conflicts or issues Selects complex estimates for reinspection Completes physical reinspections, ride-alongs, and/or desk reviews of adjuster and/or vendor repair estimates and other assigned claims to ensure adherence to estimating best practices and process and documentation compliance Makes corrections and repair recommendations Provides information on reinspection results to ensure vendors, repair facilities, and technicians are following Allstate specific guidelines and procedures Collaborates with leadership regarding inspection or file review results Participates in calibration activities with the Claims organization Qualifications Two or more years of experience evaluating auto body damage Massachusetts appraiser license is required High School Diploma required Ability to interact effectivelyand coach others on interacting effectively, with internal or external customers and act with empathy Applies broad knowledge of insurance policy, coverage, and regulation Applies broad knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards Applies broad industry knowledge to discipline practices, including best practices, to support the business unit Applies broad ability to leverage learned technical skills in support of team objectives Applies broad negotiation and/or arbitration skills Applies broad conflict management and problem resolution skills in managing internal and external customer relationships Applies broad problem solving skills to continuously improve business outcomes Ability to investigate, evaluate and settle complex claims Compensation Information Compensation range for this position is $56,500
– $80,100per year, based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work.

Good Life.

Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary
– but that’s just the beginning.

Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k).

Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life including a generous paid time off policy.

For a full description of Allstate’s benefits, Learn more about life at Allstate.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee’s terms or conditions of employment is prohibited.

This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Category Not Classified Education High School or Equivalent Experience 2 to 20 years Job type Full time