Executive Director – Full Time – Boston Metro Area

The Executive Director will take vision to execution, creatively designing service-oriented solutions adapted to the unique needs of our residents and associates. Our ideal candidate pushes the envelope while leveraging humility of experience. In this rewarding role, the Executive Director will be responsible for the overall management and leadership of the community and ensure that the services offered meet or exceed Balfour’s high standards for quality resident care. You will develop and promote our communities, our programs and our outstanding customer service to achieve annual and long-term strategic objectives of the company.  

Essential Job Functions:  

•    Oversee, plan and manage the day-to-day functions of the community, including but not limited to, the development and implementation of department policies and procedures, promoting teamwork among departments, working closely with resident advisors to ensure full occupancy in the community.  

•    Appoint, delegate and consult with department managers to facilitate change and improve service for our residents.  

•    Ensure that the needs of all residents are met taking into account their physical, emotional, dining and social needs.  

•    Ensure licensure compliance for the community, where required, and all of its team members.  

•    Ensure appropriate actions are taken swiftly in response to expectations and feedback from residents and families.  

•    Monitor effective implementation of quality improvement plans within all departments.  

•    Responsible for overseeing all operations, finances and reporting including approval of all expenditures against budgets for the community.  

•    Work closely with the leasing team to assist in development and implementation of marketing initiatives and sales objectives to ensure full occupancy.  Coach sales team to respond quickly as market conditions change.  

•    Develop and foster relationships with residents and families.  

•    Foster a strong, cohesive team environment that builds morale among staff and creates high staff retention.  

•    Personify and enforce the Balfour values and customer service principles at all times.  

•    Foster teamwork with key business partners and among all staff.  

•    Quickly and assertively manages group and/or interpersonal conflict situations to the point of resolution.  

•    Work closely with managers to ensure all associates are complying with state mandated training.  

•    Oversee physical property maintenance, ensuring the community is a safe, secure, and well-maintained environment for all residents, guests, visitors and associates.  

•    Maintain compliance with OSHA requirements, established safety policies, practices and plans.  

•    Responsible for employee development in conjunction with the Human Resources Department.  

•    Cultivate relationships with local schools and universities for recruiting and community awareness together with other senior managers or the Company.  

•    Clearly communicate and embody the image and brand of Balfour. 

Qualifications:  

•    Prior and successful expertise with “Profit and Loss” management required.  

•    Superior verbal and written communication skills.  

•    Strong management or leadership background in senior living, hospitality, or other customer service related field.  Senior living experience preferred, especially with a demanding, discerning and affluent customer base.  

•    Experience managing complex projects with cross functional or matrixed teams.  

•    Able to thrive in a fast paced 24/7 environment.  

•    Demonstrated capability to apply strategic thinking and process improvement.  

•    Proven project implementation experience.  

•    Minimum 3 years’ experience in managing individuals or teams.  

•    Interest in pursuing personal growth and development.  

•    Bachelor’s degree or equivalent experience and/or education.  

•    Current State/Federal/Local required certification or license to manage a Skilled Nursing community a plus.  

The ideal candidate must:  

• •    Demonstrate strategic and financial prowess.  

  •    Be an excellent communicator, leader and motivator.  

  •    Be capable of managing a complex, long-cycle sales effort.  

  •    Must be able to make independent decisions when circumstances warrant such action, and to remain clam during stressful or emergency situations.  

  •    Ability to solve problems and think creatively.  

  •    Possess high emotional intelligence and demonstrate the ability to be empathetic in various situations dealing with staff and customers.  

  •    Have the ability to actively build and cultivate relationships with affluent prospective residents and their families and also with healthcare referral sources.  

  •    Ability to effectively organize and prioritize many tasks.  

  •    Utilize all resources in the execution of job responsibilities.  

  •    Be willing to work beyond normal working hours and on weekends, when necessary.  

  •    Communicate openly, honestly and respectfully with others.  

  •    Demonstrate a strong customer focus.  

  •    Flexibility to adapt to ongoing change and work in a fast-paced, customer driven environment. Interpersonal skills to drive collaboration, commitment and productivity when working with cross-functional teams, customers and end users. Self-starter highly motivated with high energy level.  

  •    Lead by example with diplomacy, empathy, consistency, humility and confidence; and possess superior customer service skills and professionalism. 

Balfour Senior Living is an Equal Opportunity Employer (EOE) complying with state and local laws governing nondiscrimination in employment and providing equal employment opportunities without regard to age, race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, genetic information, or racial status. This policy applies to all terms and conditions of employment including but not limited to recruiting, hiring, placement, promotion, discharge, termination, layoff, recall, transfers, compensation, benefits, and training.