Enterprise Account Manager

OPPORTUNITY OVERVIEWZeroFOX seeks an Enterprise Account Manager to create long-term, trusting relationships with our customers.

The Enterprise Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

The Enterprise Account Manager will work collaboratively with new sales to meet revenue goals.

Travel is required 25-30% of the time and the Enterprise Account Manager will report out of the DC Metro area.Enterprise Account Management roles and responsibilities* Responsible for renewals of the ZeroFOX platform* Develop a solid and trusting relationship between clients and company* Coordinate the resolution of key client issues and complaints by leveraging the correct internal resources* Develop a complete understanding of account needs* Anticipate account changes and improvements* Manage communications between clients and internal teams* Strategically plan to improve client results* Collaborate with sales team to maximize profit by up-selling or cross-selling* Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training* Meet all client needs and deliverables according to proposed timelines* Analyze client data to provide customer relationship management* Expand relationships and collaborating with sales representative to evangelize ZeroFOX within account* Act as liaison between customer and internal business units to manage customer needsRequirements and qualifications* Technology sales/account management experience (cyber security preferred), typically obtain in 5+ years* Experience managing and/or selling to enterprise level clients* Ability to multitask, prioritize, and manage time efficiently* Goal-oriented, organized team player* Self-motivation and self-direction* Excellent interpersonal relationship skills* In-depth understanding of clients and their position in the industry* Eagerness to work with new sales to expand company, clients, and territories* Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person* Basic computer skills; experience with CRM software (SalesForce.com preferred) and the Microsoft Office SuiteDo you want to love where you work?* Amazing Product: ZeroFOX is creating paradigm shifting cyber security product* Recently raised a $74 million Series D led by Intel Capital, and joined by some of the most respected VCs in the country, like NEA and Redline Capital.* Bragging Rights: Named the #1 startup in Baltimore and #2 startup in Maryland by the Tech Tribune* Awesome Culture: ZeroFOX is a community
– most describe our team as a group of close-knit, incredibly talented, and highly caffeinated people.

Behind ZeroFOX’s numerous accolades lies a vibrant ecosystem where team members have fun and are rewarded for continual innovation, disruption, and taking ownership in their work.* Get Things Done: Innovation is woven into the fabric of our organization.

Every aspect of our operations is purposeful; enabling us to research, develop and innovate faster than the competition.* Benefits: In addition to competitive compensation, full-time employees can participate in our health insurance plans, retirement, and more.INTERESTED?* Ready to apply?

Visit us at https://www.zerofox.com/careers/ to find out more and join the best team in the security industry.* Not ready to apply?

Email careers_at_zerofox_dot_com to speak with a member of the team!ABOUT ZEROFOXZeroFox’s mission is clear: we protect customers
– their data, their assets and their people
– across the internet.

Through AI-powered technology, global intelligence collection and services provided by a team of expert analysts and threat hunters, we give customers the protection and intelligence needed to disrupt a new era of attacks on the surface, deep and dark web.

With $150M+ in funding to date, recognition from Forrester as best-in-class in brand intelligence and numerous awards and honors, joining the ZeroFox team means joining a culture that is committed to excellence.

That means committing to the success of each of our employees so you can be the best version of yourself on the best team.

If you’re ready to join a team that is mission-oriented, customer-focused, collaborative and dedicated, you’ve come to the right place.Equal Opportunity, Diversity & InclusionWe aim to build a team that represents a variety of backgrounds, perspectives, and skills.

We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.