District Manager

As a District Manager, you will be responsible for managing the total service delivery for up to 20 or more apartment communities and providing direction and oversight for 15-30+ Service Valets within an assigned district.  In this role, you will report to the Regional Director of Operations and work in collaboration with our sales team and ensure client satisfaction through ongoing client engagement and oversight of a part-time workforce responsible for trash and recycling collection on assigned properties.

 
We offer a competitive starting base salary, quarterly bonus, company provided truck, and outstanding benefits.

 
Sign on bonus:
$2,500 if hired and start after July 1st and before August 31st
Time in position requirements apply to receive sign-on bonus
This position requires willingness to work a split shift schedule which includes hours in the morning/early afternoon and evening, depending on needs.  You will split your time working from home and in the field / community properties, as necessary up to 50% of the time.

 
 
Essential duties include:
Daily Operations
Provide on-call support to Service Valets and communities within split shift schedule Responsible for recruiting, hiring and onboarding Service Valets Responsible for ensuring daily/nightly completion of resident door step trash/recycle pick-up for assigned properties Effectively plan, organize and manage time Inspect properties regularly for resident and Service Valet compliance Responsible for creating and managing schedule for part-time workforce Manage a labor budget of up to $150k depending on number of assigned properties  
Customer Retention
Makes informed decisions with consideration of customer/associate impact.

Takes initiative and applies critical thinking skills to forecast/solve problems and drive results.

Ensures maximum quality of service Create and maintain cooperative working relationships and frequent communication with property staff through daily site visits and immediate response to questions and concerns Promote and educate property staff on any/all new service offerings from Valet Living  
Organizational Activities
Comply with, promote and train on all safety policies and procedures.

Report all safety incidents in a thorough and timely manner.

Ensure daily delivery of iValet reports to designated property staff members.

Collaborate with internal business partners; finance, human resources, marketing, operations, and IT Keep timely/accurate customer, associate and operational records.

Acts in accordance with organizational and quality standards.

Discusses associate’s development needs and subsequently facilitates appropriate support, coaching and/or training opportunities.

 
Service/Support
New community launches, including container distributions.

Driving to inventory warehouse when needed for supplies (Personal Protective Equipment, Containers/Weigh Stations, Brochures, etc.) Drive to properties within assigned district/region up to 50% of the work day You are a good fit if you have the following experience, education, and skills:
High school diploma or GED equivalent Multi-location management experience of dispersed workforce Customer service, and prior people management experience (preferred in a part-time workforce) Proficiency in MS Word, Outlook, Excel & Power Point Knowledge of basic employment law, customer service fundamentals, and leadership/management principles Unwavering work ethic, integrity and sense of accountability Ability to manage stress and adapt to changing environment; comfortable with complexity