Dispensary General Manager (Battle Creek)

AWH is a vertically integrated cannabis cultivator, processor and dispensary operator with assets in Illinois, Massachusetts, Michigan, Ohio and New Jersey.

We seek to foster a robust and inclusive cannabis organization through providing a premium, unmatched customer-focused retail experience and producing quality and mindfully created cannabis products.

Our goal is to build a world class team that will continue our mission of helping to shape the future of cannabis and bettering our customers life with cannabis.

How will we achieve this?

By offering unrivaled quality, consistency and meticulously curated products that satisfy our customers unique, individual needs.

When it comes to customer service experience, our dispensaries will set a new standard of excellence, emphasizing health and wellness.

As a team that is committed to our values, our people and our communities; we are looking for people who are inspired by our vision and stay dedicated to our mission as we scale continuously.

The General Manager is responsible for the execution of retail store sales, operations and responsibilities, in order to deliver consistent, positive, industry leading customer experiences and drive profitable top line sales.

This will be accomplished by ensuring that all responsibilities are executed with the underlying commitment to Ascend Wellness Holdings and its subsidiaries’ values, supporting our customers and our team.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Recruit, hire and staff the dispensary by recruiting top talent with a diverse set of skills among candidates.

Coach, develop and maximize the success of all associates.

Coach to drive desired behaviors across all roles.

Ensure onboarding and continued training and education is delivered.

Analyze key business metrics, create action plans and gain buy-in from the team.

Ensure team communication, leading weekly managers meeting and monthly team meetings.

Effective P&L management by driving sales growth, along with managing expense budgets, including deposits and accounts receivable.

Direct workforce management activities.

Direct inventory activities resolving all discrepancies in accordance with state law.

Oversee operational execution, ensuring all policies and procedures are being followed.

Ensures all technology solutions are working and functioning as designed.

Ensure loss prevention / security policies and practices are being followed.

Become an expert in all cannabis state-specific rules, regulations and laws.

Execute and enforce compliance, according to state laws.

Develop and drive proactive internal compliance controls and processes.

Ensure all employees are up to date on regulatory changes.

Foster positive and productive relationships with key regulators, inspectors and law enforcement personnel.

Ensures all required State, and Company sanctioned reports and audits are executed on time.

Lead a consistent focus on customer loyalty and creating emotionally engaging customer experiences.

Ensure visual standards are set in accordance with company direction.

Direct the implementation of customer engagement strategies.

Coordinate and partner with management to drive the success of promotions and loyalty program.

Oversees and signs off on product buys from our wholesale partners.

Ensures the website and live menu are up to date and maintained to the brand standard.

Leads and champions change and innovation in a fast-paced environment.

Other duties as assigned by the Management Team SUPERVISORY RESPONSIBILITIES: This position has supervisory responsibilities, including but not limited to: Manages and motivates staff (including hiring, firing, performance management and recognition duties).

Train, direct and appraise staff.

Create daily work schedule(s) for proper employee utilization Plan and organize workload and staff assignments.

Issues written and oral instructions; assigns duties and examines work for correctness and conformance to policy and procedures.

COMPETENCIES: Demonstrated success managing single or multiple location(s) P&L responsibility.

Knowledge of or a willingness to learn state specific cannabis laws and regulatory compliance.

Must have knowledge of Microsoft Office Suite, including Word, Excel, Outlook & PowerPoint.

Must have the ability to manage and prioritize multiple projects and meet deadlines.

Must have excellent interpersonal skills as well as a friendly and outgoing Must possess excellent conflict resolution skills and ability to manage difficult or emotional situations.

Treats people with respect, keeps commitments, inspires the trust of others, works with integrity and ethically, upholds organizational Observes and adheres to regulatory, safety and security procedures.

EDUCATION, EXPERIENCE, ELIGIBILITY and TRAINING: Must be 21 years of age or older.

Bachelor’s degree (B.A.

/ B.S.) from a four-year college / university; and over five years’ experience of multiple location leadership experience, leadership in a high-volume retail sales environment or equivalent combination of education and experience.

At Ascend, we care about the safety of our patients, customers, Ascenders and vendors.

Therefore, AWH requires that all employees be fully vaccinated against the COVID-19 virus.

If you are offered and accept a position, you will be required to prove your vaccination status prior to when your employment begins.

Individuals with religious or medical accommodations may request an exemption.

CERTIFICATES, LICENSES, REGISTRATIONS: Advanced METRC Certification (Upon Hire) PHYSICAL DEMANDS: The position must occasionally lift, push, pull and / or move up to 25 While performing the duties of this job, this position is occasionally required to sit and regularly use hand(s) to handle, grasp, feel, and or touch.

This position is frequently required to stand, walk and reach with hands and arms.

This position is required to speak and listen regularly.

WORK ENVIRONMENT: This position performs duties in an office / retail store setting.

The noise level in the work environment is usually moderate.

TRAVEL: This position may travel up to 10% of the time.

EEO STATEMENT: Ascend Wellness Holdings, LLC and its subsidiaries is an equal opportunity employer and celebrate the population of differences, and does not discriminate in its hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic protected by law.

Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Critical features of this job are described under various headings above.

They may be subject to change at any time due to reasonable accommodation or other reasons.

The above statements are strictly intended to describe the general nature and level of the work being performed.

They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

Job Type: Full-time