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Director, Workplace Product Management

Marriott International, Inc.

This is a Full-time position in Maryland, NY posted January 9, 2022.

Posting Date Dec 21, 2021
Job Number 21112288
Job Category Global Design
Location Corporate Facilities, 10400 Fernwood Road, Bethesda, Maryland, United States VIEW ON MAP
Brand Corporate
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? N

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.

We believe a great career is a journey of discovery and exploration.

So, we ask, where will your journey take you?

 JOB SUMMARY

 

The Director Workplace Product Management plays a multi-faceted role supporting business requirements, project and change management, and communications needs and expertise for multiple projects.

In this capacity, the candidate will deliver against discipline specific initiatives and produce actionable Key Performance Indicators (KPI’s) in conjunction with Workplace Management Leaders, while partnering closely with HQ Business Partners including HR Partners, Organizational Capability, Finance COEs, and IT.

 

This role provides customer relationship management and support to the internal operations team by leading the development of business requirements for Workplace Management technology, ensuring alignment with operational processes, leading and developing Workplace Management building/facilities technology implementation and adoption.

The Director Workplace Management Technology is also responsible for ensuring the implemented technology platform can grow to meets Marriott’s current and future HQ Campus needs and provide on-going refinement as needed.

 

EXPECTED CONTRIBUTIONS

 

Client Relationship Management

  • Develop relationships with Marriott stakeholders and user groups to understand their challenges, goals, and objectives, and to help them understand how technology can help them address their needs.

    Translating these needs into requirements for optimized solutions.

  • Identify opportunities for innovation and collaborate with leadership as the facilities technology “subject matter expert” on the team.
  • Work to continuously monitor customer satisfaction and provide feedback to other stakeholders as appropriate.
  • Regularly meet, advise, and collaborate with teams on the identification of improvement / enhancement / expansion opportunities followed by the creation of Requests for Proposals (RFP) and/or Statements of Work (SOW) to external software and service providers to support the opportunity.
  • Facilitate problem solving by collaborating and providing direction to internal teams, and IT teams as necessary.

Solution Selection

  • Define opportunities for innovation, procurement, and market research strategies.
  • Lead the development of SOWs and coordination with facilities specific technology software and service providers.

    Work closely with stakeholders as appropriate on RFPs and statements of work, direct and coordinate demonstrations of software solutions as appropriate.

  • Supervise facilities specific technology project delivery and implementation tasks while providing ongoing product/service management.
  • Leads internal consultative planning sessions with key stakeholders in the workplace management, information technology, finance, and human resources departments.
  • Conducts analysis of business requirements with respect to systems, process workflow, and staffing.
  • Conducts analysis of existing information systems, datasets, and functional requirements to forecast complexity of integration into Marriott’s existing IT environment.
  • Create documentation to communicate ‘as-is’ and ‘to-be’ conditions, processes, technical and staffing model solutions, Return on Investment (ROI) criteria, KPIs and measurement criteria with software product and service providers for facilities technology.
  • Provides guidance through the selection processes regarding cost/benefit, timelines, operational, and change management issues.

 

Project and Program Management

  • Accountable for successful deployment of workplace management technology to end users.
  • Advises teams regarding industry best practices as well as the capabilities of facilities technology and the benefits of available outsourced services.
  • Defines and documents the functional scope of projects and engagements and works to set expectations for facilities technology projects and resulting deliverables.
  • Provides project direction to the software and services providers.
  • Negotiates and scope changes with vendors/service providers.

 

CANDIDATE PROFILE

 

Required Education/Experience/Key Skills:

  • B.S.

    or B.A.

    in Business Management, Data Management, or other related discipline.

  • At least 8 years professional experience, with a minimum of five years working with and/or implementing complex business systems
  • Experienced with full project lifecycle delivery of real estate, facility management and/or occupancy planning technology (such as IWMS) in enterprise corporate environments.
  • Proficiency with MS Office Suite and Visio, conceptual knowledge of modern database management systems and related software technologies.
  • Solid customer service skills.
  • Strong interpersonal and communication skills, both oral and written at all levels of the organization.
  • Ability to create stakeholder presentations and deliver them effectively.
  • Experience in group presentations including detailed technical demonstrations, executive and end user training classes and conducting consultative planning sessions.
  • Works autonomously to drive tasks and successful outcomes.
  • Pays high attention to detail.
  • Ability to work on multiple tasks simultaneously.
  • Demonstrated team and collaboration skills.
  • Strong organizational skills.

 

Preferred Credentials/Experience/Key Skills:

  • Proficiency with IWMS, CAFM, CMMS, EAM, and/or AutoCAD systems.
  • Proficiency with ServiceNow/Nuvolo.
  • Experience working at a major systems integrator or consulting firm is a plus.
  • Current on trends relating to technology and real estate/facilities industries.
  • Understanding of facilities, real estate and asset management industry and best practices.
  • Business Process Improvement (BPI) methodology such as Six Sigma.
  • Knowledge of software development life cycle methodologies and/or software engineering methodologies such as waterfall, agile, RUP, etc.
  • Project Management Professional (PMP) certification.

At Marriott, we are committed to putting our associates first and their health and safety are our highest priorities.

This position requires associates to be fully vaccinated for COVID-19 per current CDC standards or approved for a medical or religious accommodation.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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