Director, Patient Services Effectiveness

Some opportunities happen only once in a lifetime
– like a job where you have the chance to change lives.

At Alexion, people living with rare and devastating diseases are our Guiding Star.

We are driven to continuously innovate and create meaningful value in all we do to help patients and families fully live their best lives.

We value the uniqueness and diversity of our employees and recognize that nurturing the diverse perspectives and strengths of our people translates into innovative breakthroughs for patients.

This is what you will do:

The Director of Patient Services (PS) Effectiveness is responsible for driving the overall effectiveness of the Patient Services function, working across the entire PS leadership team (Strategy and Operations) and closely with cross-functional partners.

The Director, PS Effectiveness will manage the team of people leading the day-to-day work on Quality Management, Workforce Management, and US PSP Governance.

You will be responsible for:

There are five key areas of focus in this role:
US PSP Governance (Compliance/PV Reporting/REMS, etc.): Implement the newly devised cross-functional US PSP Governance model working closely with Quality, Drug Safety, Internal Audit, Legal, Compliance, and external vendors to deliver on Alexion’s commitment to quality, integrity and compliance with reporting to external health authorities/agencies, and in how we delivery services to patients.

Establish processes to implement and track corrective actions should a deviation from a process arise.

Ensure preparedness for both internal and external audits.

Lead cross-department efforts: including but not limited to: Change Management and Communications, inputs to Investor Relations, planning for annual meetings (both PS meetings and broader Alexion meetings such as Annual Kickoff Forum), Budgeting and forecasting, liaising with Data & Reporting (Business Operations), development of Patient Services Internal Roadshow (PS 101) efforts, etc.

Drive Continuous Improvement across Patient Services: proactively identify and work cross-functionally to implement process improvements that improve the patient experience, drive efficiency, and leverage technology for scalability.

Workforce Management: oversee this planning function to ensure the team is appropriately staffed to serve patients across time zones and therapeutic areas.

Significant analytical and planning skills, comfort with ambiguity, as well as a sound understanding of Patient Services operational processes is required.

Quality Management: oversee the Quality Management Lead who will develop, implement, and manage on an ongoing basis, a Quality Management Program for the operations team.

This aspect requires deep understanding of Patient Services processes, coaching and training, and communications.

You will need to have:
Bachelor’s degree in a scientific or business field
8-10+ years related experience in the biotechnology industry
The duties of this role are generally conducted in an office environment.

As is typical of an office-based role, employees must be able, with or without an accommodation to: use a computer; engage in communications via phone, video, and electronic messaging; engage in problem solving and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours.

We would prefer for you to have:
MBA is a plus