Director, Organizational Culture and Change Management Leader

At KP Digital, we are obsessed with shaping the future of healthcare.

Relying on our product and experience-first mindset coupled with the right digital tools and platforms, we’re building a digital and product practice that is laser-focused on creating the best possible experience for our members, our employees, our clinicians and care teams, and our employers and brokers.

From discovery to delivery, we value an end-to-end approach that is strategic, thoughtful, collaborative, creative, and human-centered.

We are looking for a collaborative, customer-focused Director to lead change and internal communication efforts for a cross-functional organizational transformation.

Working closely with leaders in product management, experience design, engineering, architecture, and other key stakeholders, this role will design and shape the people, processes, and programs needed to drive change adoption.

This position will report to the VP of Transformation Office and play a critical role in driving transformational change throughout KP Digital. 

Responsibilities:

• Change Management and Communications advisor to Digital Leadership

• Create change management strategy and plan, maximizing stakeholder change readiness and adoption 

• Assess organizational change risks and develop mitigation plans

• Drive solutions and execution plans to activate strategy at multiple levels of the organization across functions

• Assist teams to determine the impact of change, both in a predictive and retrospective view

• Support training and documentation efforts related to change

• Continuous alignment with functional talent stewards tracking cultural & technical adoption
This managing level position is business leader that is responsible for the development, tracking, maintenance, and reporting of performance metrics (for example, data quality, customer metrics, financials).

The role oversees the delivery of analytics to evaluate and ensure efficient, cost effective operational solutions which support systems processes and functional requirements, as well as the resolution of problems in technology and business solutions.

This position provides senior leadership with information on trends and legislative changes in healthcare technology and information systems and consults with various departments and IT managers to ensure to ensure general security-physical, infrastructure, network, application controls are in place, and to influence and establish cross-functional and/or cross divisional task forces to identify and document functional requirements, workflow, information sources and system specifications.

Essential Responsibilities:
Directs the operation of multiple units and/or departments by identifying customer and operational needs; analyzing resources, costs, and forecasts and incorporating them into business plans; gaining cross-functional support for business plans and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; and ensuring products and/or services meet customer requirements and expectations while aligning with organizational strategies.

Demonstrates continuous learning and maintains a highly skilled and engaged workforce by aligning resource plans with business objectives; overseeing the recruitment, selection, and development of talent; motivating teams; preparing individuals for growth opportunities and advancement; staying current with industry trends, benchmarks, and best practices; providing guidance when difficult decisions need to be made; and ensuring performance management guidelines and expectations drive business objectives and results.

Forecasts businesss future technical and operational information needs.

Partners with Executive Leadership to develop and define the technology strategy.

Aligns strategic plans with business unit and KPs national and regional strategies.

Directs the analysis of region-wide, complex information systems needs in project areas such as new business operating models, innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment.

Oversees the implementation of cross-initiative technology or business process integration plans.

Provides leadership through functioning as the key liaison and/or escalation point for business system, data, and/or process initiatives.

Consults on inter
– and/or intra-regional systems and business process activities.

Provides leadership in the development of cross-organizational relationships in support of the departments objectives to address business and/or technology issues.

Consults on the integration of application systems regarding their operational and training implications.

Provides strategic direction and serves as a liaison to ensure technology or process owners have access to the required information and training for effective system or process operations.

Negotiates agreements on deliverable due dates, requirements, and resources with leadership.

Develops, prepares, and utilizes reports to track operational performance across the full system lifecycle within and across business functions or areas.

Oversees the development and implementation of effective resource (for example, associates, vendors, infrastructure) capacity planning, demand management, and workforce planning.

Develops, tracks, and oversees annual IT staffing, purchasing and operations, and capital budgets.

Ensures the development, tracking, maintenance, and reporting of performance metrics (for example, data quality, customer metrics, financials).

Reviews and leverages summary performance metrics and outcomes to drive ongoing operational changes and improvements.

Oversees the delivery of analytics to evaluate and ensure efficient, cost effective operational solutions which support systems processes and functional requirements.

Oversees and/or ensures departmental support in the development, implementation, and the maintenance of a comprehensive and integrated data quality improvement and training program.

Oversees the resolution of problems in technology and business solutions.

Provides senior leadership with local, national, and international trends and legislative changes in healthcare technology and information systems.

Oversees technologies, systems solution design, data, and metrics to ensure alignment with the organizations vision, goals and objectives.

Ensures alignment, coordination and appropriate representation with other National Initiatives.

Oversees the preparation of source documents and technical/business manuals and enforces the use of established and documented IT processes, tools, and best practices.

Consults with departments and IT managers to ensure general security-physical, infrastructure, network, application controls are in place.

Provides consultation and serves as a liaison to departments and IT managers to ensure business continuity and disaster recovery-procedures and infrastructure procedures are in place.

Partners with departments and IT managers to influence and establish cross-functional and/or cross divisional task forces to identify and document functional requirements, workflow, information sources and system specifications.

Ensures departments maintain a knowledge repository of current technology and business processes.

Reviews and summarizes research on topics related to technology and business initiatives for leadership and other key stakeholders.

Minimum Qualifications:
Minimum three (3) years management experience.

Minimum two (2) years managing operating or capital budgets.

Bachelors degree in Business Administration, CIS, Mathematics, or related field and Minimum twelve (12) years experience in business operations, IT consulting, business analysis, or a related field.

Additional equivalent work experience may be substituted for the degree requirement.

Preferred Qualifications:
Four (4) years experience in capacity planning, demand management, and workforce planning.

Four (4) years of work experience in a role requiring interaction with executive leadership (e.g., Vice President level and above).

Six (6) years experience in business case development and analysis.

Two (2) years experience overseeing the development and management of vendor relationships, including contract negotiation and management.

Five (5) years experience working for a health care organization.

Five (5) years experience working for an IT organization.

Three (3) years experience overseeing projects or programs requiring the integration of cross-functional technology and/or business solutions.

Masters degree in Business Administration, CIS, Mathematics, or related field.

Accredited process certification (e.g., Six Sigma, Lean IT).

PMI certification.

Certified Business Analyst Professional (CBAP) or other comparable business analyst or IT consulting certification.