Director of Social Listening

Rational 360 is hiring a Director of Social Listening to help lead and expand the firm’s integrated data approach for clients.

Candidates must have experience gleaning insights from data sets in an advocacy or political context.

Candidates must be eager to work in a fast-paced environment and able to manage a diverse workload.

Our firm is committed to high quality, personal service and we specialize in strategic public affairs communications, reputation management, business and consumer public relations and interactive digital communications.

About Rational 360:

Rational 360 is a leader in full-service strategic communications.

We understand the unique opportunities and challenges of the 21st-century media landscape.

From public relations and public affairs to marketing and new media strategy, our experienced team takes an innovative, active approach to address client needs.

We understand that there is no single solution to every communications challenge, so we work closely with our clients to develop customized communications strategies to reach targeted groups, shape opinions, advance reputations, build and restore brands and attract and engage customers.

Our senior team has worked at the highest levels of government and with the C-suites of Fortune 500 companies, serving as senior advisers to political leaders and campaigns from both parties.

In advertising, politics, public affairs, new media, public company communications, change management, brand positioning strategies, corporate social responsibility, thought leadership programs, and consumer media relations.

Requirements
3-5 years of experience analyzing online conversation with proven results
Willingness and excitement to think creatively and entrepreneurially about digital opportunities for individual campaigns and the agency as a whole
Curious self-starter who enjoys digging into data to help others understand social media and digital conversation data and inform campaign-driving insights
Strong drive to build and manage a team in fast-evolving field
Expertise in social listening tools (e.g.

Brandwatch, NetBase, Spredfast/Khoros, Sprout Social, Sprinklr, or Meltwater),
Familiarity with all/some of following: Google Analytics, Tableau, advocacy CRMs, and/or message testing platforms (e.g.

Qualtrics)
Strong background/interest in developing custom Boolean queries
Expert in Microsoft Excel
Statistical or business background, with experience wrangling small and large data sets to extract effective and accurate data
Willingness to experiment and add to a supportive and collegial environment where we can try new things
Strong attention to detail with the ability to handle multiple projects simultaneously
Ability to communicate data and analysis visually, verbally and written – tailored to the audience
Benefits

Rational 360 offers competitive compensation including year-end bonuses and a 401K match.

All full-time staff are eligible for medical, dental, and vision insurance.

We offer employees paid time off, paid holidays off, sick leave, and a flexible work schedule around the holidays which include the office closing between Christmas and New Year’s Day.

Employees have the opportunity to continue to grow their skills with professional development in the office or remotely.

Rational 360 hosts weekly all-staff professional development trainings led by a leader at Rational 360 or by an expert brought in from outside of Rational 360 to lead the trainings.

All trainings in the office have catered lunch, and those working remotely during the COVID-19 pandemic are given an Uber Eats pass to order lunch to their home during the professional development training.

Each employee is paired with a senior member of the management team at Rational which will serve as his or her mentor throughout the year to continue to grow in his or her career at Rational.

Rational 360 has a 3-month check-in for all new employees, a 6-month review, and an annual review for each year the employee is at Rational 360.

Rational 360 is an Equal Employment Opportunity (EEO) employer.