Director of Operations

Ironcore, a growing managed and hosted technology services company is looking for a Director of Operations to join the team. The primary responsibilities of this position will be assisting in the planning and execution of strategic goals, business process analysis and improvement, and day-to-day operational management of the organization.

Responsibilities:
· Liaise with executive management to make decisions for operational activities and implement strategic goals.
· Plan and monitor the day-to-day running of the business.
· Supervise service and operations staff.
· Continuously evaluate and improve the efficiency of business procedures according to organizational objectives.
· Oversee customer support processes and organize them to enhance customer satisfaction.
· Evaluate overall performance by gathering, analyzing and interpreting data and metrics.
· Attract, onboard and develop new talent.
· Budget management.
· Office management.
· Property management of our Onalaska, WI. location.
· Employee benefits.

Requirements:
· At least 3 years of proven experience as a Director of Operations or equivalent position.
· Excellent organizational and leadership abilities.
· Outstanding communication and people skills.
· Working knowledge of data analysis and performance/operation metrics.
· Demonstrated leadership in previous roles, with measurable results and successful development and advancement of team members
· Strong sense of purpose and affiliation with Ironcore’s mission of industry leading service and support for our clients.
· Experience in the technology industry a strong plus.
· Bachelors degree in business, finance, or management a plus.

Job Type: Full-time

Pay: $111,000.00 – $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Onalaska, WI 54650: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Willing to undergo background and credit checks

Education:

• Bachelor’s (Preferred)

Work Location: One location