Director of Merchandising

The Director of Merchandising is a creative retailer, strategic leader, and effective manager who oversees all aspects of the Museum Shop, both on-site and online.

They are responsible for ensuring the Shop is on brand, reaches a broad audience, and reflects the values of the Museum.

Working in close partnership with the Board of Trustees, the Museum’s Director, and other senior staff members, the Director of Merchandising will lead the development of a retail shop that stands out among museums.

Qualifications:
A successful candidate will meet many of these requirements, and have the desire and capacity to learn the rest on the job.

• Retail leadership experience, including buying and product development
• Demonstrable passion for the Museum’s nonprofit mission and vision, and the desire to develop a unique, welcoming environment for our visitors
• Strong leadership skills and the ability to work effectively as part of a team
• Capacity to thrive in a fast-paced environment and to effectively prioritize among multiple concurrent projects
• Excellent written, oral, and interpersonal communication skills
• Strong analytic ability and attention to detail
• Fluency with CounterPoint and related retail database systems
• Proven success with marketing on Instagram, Facebook, and other social media platforms

Responsibilities:

• Oversee all merchandising activities, including sales, buying, trade, web orders, and licensing
• Work with curators and publications staff to develop books and related products
• Manage and train Shop staff, buyers, and merchandise managers
• Set financial goals for the Shop with the Director of Marketing and Communications and Museum management, and create an ambitious business strategy with measurable outcomes to meet those goals
• Create, analyze, and present budgets and reports, tracking and measuring progress as needed
• Establish a unique visitor experience in the Museum Shop with a distinct brand and identity
• Develop merchandise plans and store protocols that inspire visitors to browse and to buy
• Lead the Shop’s marketing strategy, with an emphasis on digital marketing plans including email and social media
• Conceive, plan, and execute pop-up experiences, shops for special exhibitions, and events (such as our annual Children’s Book Fair and Holiday Sale)
• Build our outdoor market and other locally focused special programs to enhance neighborhood economic opportunity
• Negotiate with a variety of external vendors
• Collaborate with departments across the Museum to maximize Shop inclusion in all lines of business

Position type: Full-time

Union status: Non-union

FLSA status: Exempt

Schedule: 35 hours per week, Mondays through Fridays, 9 am to 5 pm

200 Eastern Parkway
Brooklyn, New York 11238-6052

The Brooklyn Museum stands on land that is part of the unceded, ancestral homeland of the Lenape (Delaware) people.