Director Of Front Office

“I believe successful people are the ones who take the initiative to learn, unlearn and relearn.

It’s important to constantly challenge your knowledge and step out of your comfort zone.”
Peggy Focheux Duval: Director of Learning & Development, France

When you stay at a Thompson Hotel, you are welcomed as a resident.

With intuitive service, each guest is provided a tailored experience, enhancing personal travel journeys and bridging connections to the local perspective.

Our hotels are located in timeless destinations, creating the kind of distinct experiences that can transform your day, your trip or even your life.

This is not your typical career opportunity.

At Thompson Denver, a member of the Hyatt collection, we believe our team members can thrive in an empowered, supportive, creative and energetic environment.

As a member of the property’s management team, the Director of Front Office is a highly visible role with exposure to Senior and Corporate leadership.

We’re looking for an individual who embodies the luxury lifestyle experience.

An ideal Thompson team member has a passion for creating unique experiences, that can quickly perpetuate a culture of great design and superlative service, with a sharp sense of humor.

This candidate will have a passion for exceptional hotel service and who can express that belief in an atmosphere of spontaneity and authenticity.

The Director of Front Office is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling.

The Director of Front Office should possess strong communication skills and demonstrate leadership abilities.

In addition to assisting in the operation of the Front Office and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

Duties include:
Responsible for short and long term planning and the management of the hotel’s Front Office operations Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans Coach and counsel employees to reflect a level of excellence and predetermined standards Perform all tasks of Front Office as needed to facilitate service Ensure all operations and cash handling are done per policies and procedures Maintain excellent communication with the housekeeping department Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas Analyze, investigate, and resolve guest complaints Create expectations, lead the team with empathy, manage processes, and hold each other accountable for the agreed upon activities and time tables
Thompson Denver team members work in an environment that demands exceptional performance yet reaps great rewards.

Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

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