Director of Field Education and Communication

Overview Nestled conveniently in North Texas in the vibrant city of Denton is the corporate headquarters of Sally Beauty Holdings, the world’s largest wholesale and retail distributor of beauty supplies.

We are inviting applications for our Director of Field Education and Communication.

“At Sally Beauty Holdings, we find beauty in diversity.

Our inclusivity and self-expression are what fuel our innovation and growth.

You are welcome here, and you can thrive here.

We find beauty in YOU.

Join us.” To create a strategic communication and education plan to support the business and field needs.

Direct communication content, initiatives, print processes and workflow for store distribution.

Support the Store Support Center to ensure the field receives the information they need to successfully achieve their sales and exceptional customer experience objectives.

Provide oversight and analysis of store flow strategies and direction regarding merchandise attribution.

Responsibilities Creates and implements a strategic communication and education plan to support the business and field needs.

Leads the communication and education team to ensure that all communications and education is relevant, compelling, customer focused on strategy, high quality and produces results.

Establishes metrics to measure success and to continuously improve in this area.

Develops a standardized process to filter workload for stores to ensure only essential timely communication/ projects are delivered.

Leads the communication and education teams to ensure communication/ education is timely clear, concise, and delivers information in a way that can be interpreted and acted upon easily.

Collaborates with key Merchandise Business Partners, Marketing, Human Resources and other support Center functions in order to participate in corporate merchandise strategies.

Additionally partners with Merchandise planning and analysis to ensure store flow strategies and direction enhances Merchandise attribution.

Leads, develops and motivates people and teams and collaborates with cross functional teams to provide direction that is critical to our business needs.

Collaborates with the Director of Visual Merchandising in the execution of corporate planogram process and provides production and distribution support to the creative design teams on all materials provided to the stores.

Qualifications Bachelor’s degree in Education, Human Resources, Business or related Field preferred 6 years of relevant and progressive experience in store leadership and/or training; within specialty retail industry preferred Excellent verbal communication, written communication, coaching, facilitation and presentation skills Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Outlook, web-browsers Flexible schedule
– some evenings and weekends may be required; ability to travel as needed (up to 90%) a strong advocate for the filed.

Seeks, accepts acts on feedback to improve customer experience.

Constantly contributing to improve the customer and associate experience.

Embraces company direction and culture Engage and inspire: High energy with strong sense of urgency.

Comfortable with technology and learning new apps.

Dedicates time to personal learning in order to teach and train other on new technology Encourages collaboration and participates in creative, out-of-the-box thinking Enthusiasm for the beauty industry and its products.

Strong desire to provide the best communication and education possible for the stores Develops team to be future leaders and high performers in an environment that encourages creativity, empowerment and accountability Always considers how to encourage diverse teams to come together to problem solve and create a culture of involvement Innovation/Creative/Strives for continuous improvement Drives organization success/time management/results Establishes direction, mentors and provides constructive feedback Takes initiative in ambiguous situation.

Seeks out further information to build out an effective/amended plan Excellent time management/ works independently/ prioritizes effectively Manages conflict effectively Strategic thinker
– balances short and long term goals Establishes trust to promote candor and openness Demonstrates integrity and humility Values and builds collaborative relationships/ Build trusting relationships Ability to work independently and make sound decisions quickly and effectively Strong desire for constant self-development and learning/ self-motivated.

Brings new learning insights back to their leader/ team-realigning and reshaping existing projects.

Well-organized, detail-oriented and able to handle a fast paced work environment Business and financial acumen Pro-actively shares information in a timely manner.

Always encourages others to express their views and opinions to develop better outcomes.

We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match.

In addition, associates of SBH may take advantage of our in house salon with complementary services and a varied selection of food options at our corporate campus.

Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount At SBH, we remain committed to protecting the health and safety of all our customers and associates and maintain the following COVID-19 Precautions: Personal protective equipment provided or required Social distancing guidelines in place Sanitizing, disinfecting, or cleaning procedures in place Remote interview process Temperature screenings Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability.

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