Director of Claims

Lockton is a global professional services firm with more than 8,000 Associates who advise clients on protecting their people, property and reputations.

Lockton has grown to become the world’s largest privately held, independent insurance broker by helping clients achieve their business objectives.

Check out the latest insights from Lockton’s experts .

A few reasons Associates love working at Lockton include:

• Opportunities for growth and advancement, including paid training and professional development.
• 12-week paid parental leave.
• An emphasis on community involvement and giving back.

• Frequent athletic and wellness events.
• Incredibly generous rewards; US Associates receive a Rolex for their 10-year anniversary!

• We are uncommonly and perpetually independent.

The Mountain West Series of Lockton Companies is looking for passionate, enthusiastic individuals to join our growing Claims team.

Come be a part of an exceptional company voted “Best Places to Work in Insurance” twelve years running.

If you are passionate about delivering excellent customer service, have extraordinary organizational/interpersonal skills, and thrive in a collaborative environment, Lockton is the place for you.

Position responsibilities

• The Director of Claims facilitates and coordinates a dynamic and results-oriented Claims function within our organization
• This individual will work with Producers and Commercial Insurance Department (CID) teams to identify opportunities to deliver valued services
• Understand the integration of Lockton Advantage and Strategic Engagement with Risk Control Services
• Implement industry-differentiated strategies to leverage strengths that are integrated with CID and client objectives
• Be closely involved in major new business opportunities, using the impact of Claim Services to support sales efforts to increase revenue
• Demonstrate the ability to increase the clients’ perceived value of claim services through: Identifying industry trends and creation of potential solutions that can be provided to our client base and differentiate Lockton from our competitors both on a pre-loss and post-loss basis
• Identifying pre-loss strategies that will positively impact loss avoidance or greater claim management
• Implement internal controls and procedures to assure the consistent performance of claim services associates necessary for excellence in customer satisfaction and the performance of appropriate type of services.
• Ensure the strategic deployment of all claim services resources and staff to meet Producer and client expectations, as well as the business responsibilities
• Accumulate required continuing educational credits to maintain current insurance license
• Performs other job-related duties as assigned
• This individual will possess a bachelor’s degree in a business-related program or equivalent education and/or experience required
• Working knowledge of commercial property/casualty coverages, services and programs, with a solid understanding of commercial property and casualty Third Party Administrator claims handling.
• Complete understanding of all marketing and servicing issues related to all types of commercial property/casualty accounts
• Understanding of the overall business, operations, and commercial insurance needs of clients
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
• Ability to assess, coach, and mentor Claims associates
• Must have the ability to travel by automobile and aircraft and be away from home more than one day and night
• Legally able to work in the United States

Additional Information

• Maximum Salary : US Dollar (USD) 189,000

Lockton Companies LLC is proud to provide everyone an equal opportunity to grow and advance.

We strive to cultivate an environment that learns from, celebrates, and thrives because of our breadth of differences.

We are committed to fostering a culture where every member of the Lockton family feels valued and accepted as they are and safe to bring their authentic selves to work every single day.

At the end of the day, our mission is to ensure that our family can be anyone’s family.

No Agencies Please

Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant’s resume will become the property of Lockton Companies, Inc.

Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity.

Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.