Director, Change Management

Posting Date Oct 20, 2021
Job Number 21119675
Job Category Human Resources
Location Marriott International HQ, 10400 Fernwood Road, Bethesda, Maryland, United States VIEW ON MAP
Brand Corporate
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? N

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.

We believe a great career is a journey of discovery and exploration.

So, we ask, where will your journey take you?

JOB SUMMARY

ABOUT OUR TEAM

The Finance HR team is dedicated to enabling the Finance organization through building business capabilities through talent activation, organizational design, and system/process solutions.

The Finance team at Marriott leverages change management expertise to strengthen the alignment between business priorities and organizational strategy (structure, processes, systems, talent, change, culture, etc.) in an effort to continuously improve and enhance the function.

Through specific expertise in these efforts, we work to ensure Marriott’s world class finance professionals are able to optimize human capital investments through a high performing organization.

ABOUT THE ROLE

As the Director, Organizational Change Management you will be responsible for leading the creation and execution of change management and deployment strategies for multiple finance initiatives on a global basis.

As a member of the Finance HR team, the Director, Organizational Change Management plays a multi-faceted role supporting change management and communications needs for multiple finance projects.

In this capacity, the candidate will deliver against discipline specific initiatives, while partnering closely with the Finance HR Business Partners, Organizational Capability resources, Finance Communications Lead and the Finance Business Leaders.

Primary focus will be to create and implement change management strategies and plans that minimize business risk, shape employee experience, and maximize engagement among key stakeholders.

Success in this role includes realizing an accelerated adoption of change and higher proficiency on the changes impacting associates in the organization such that business results are achieved.

LEADERSHIP RESPONSIBILITIES INCLUDE:

• Partnering with the VP, HR Business Partner(s) and/or Finance HR team on the development of change management strategies to support both full life-cycle deployment efforts as well as ad-hoc projects
  – from assessment to implementation to sustainment
• Overseeing change management and deployment work products of less experienced change staff on the team
• Managing senior level clients/stakeholders within and outside the Finance discipline to translate business needs into change and organizational solutions
• Developing complex change management and deployment strategies that will guide efforts and provide foundational change approach in support of projects

CHANGE MANAGEMENT DELIVERY RESPONSIBILITIES INCLUDE:

• Developing and executing the change management strategy and deployment, including:
  • Guide the creation of the communications and training strategies
  • Conduct impact analyses and stakeholder assessments to determine change management needs for impacted stakeholders
  • Leverage best in class change management and deployment models and methodologies (i.e., stakeholder assessments, deployment readiness checklists) to provide consistent processes, tools, and services to support the project
  • Implement change management programs that ensure stakeholders are knowledgeable, prepared, and motivated for the changes and develop the skills and knowledge necessary to be successful
  • Identify and resolve issues and risks, provide timely updates to leadership
  • Facilitate meetings, reviews, and work collaboratively across the organization to produce effective results
  • Provide input to ensure learning programs, training, and support materials are effective
  • Measure the effectiveness of change management and deployment efforts; set targets, track results and create plans to improve programs
  • Design tools and techniques to sustain the change effort post-implementation

YOU’RE WHO WE’RE LOOKING FOR IF:

• You are a strategic thinker with the ability to execute on proposed strategies
• You havestrong facilitation, presentation, and influencing skills to drive productive outcomes
• You lead by example demonstrating self-confidence, energy and enthusiasm
• You’re comfortable working in a highly matrixed organization
• You’re an expert in performing organizational/change diagnostic work and needs assessments
• You have strong program and project management skills essential, including the knowledge of the project lifecycle phases
• You have strong qualitative data collection, analytic, and root cause identification skills.
• You have exceptional verbal and written communication skills, ability to articulate compelling ideas and gain alignment
• You have executive presence with the ability to develop, maintain, and influence through strong interpersonal relationships with team members, internal stakeholders and external constituents
• You maintain a solid understanding of how people go through change and the change process
• You maintain a sharp business acumen
• You have excellent and active listening skills
• You work well in a deadline-driven environment and establish goals to deliver against the objectives of assignments to meet time, budget and quality criteria

OUR EDUCATION AND EXPERIENCE REQUIREMENTS:

• Bachelor’s degree required
• Graduate degree, MS/MBA (or equivalent) in Organizational Development, Human Resources, Business Management, Psychology, or Related Field preferred
• Minimum of eight years of experience supporting or leading change management, as well as exposure to consulting or related professional area
• Experience consulting to business leaders, providing communication, deployment, and change management support
• Hospitality industry and/or Finance experience a plus

At Marriott, we are committed to putting our associates first and their health and safety are our highest priorities.

This position requires associates to be fully vaccinated for COVID-19 per current CDC standards or approved for a medical or religious accommodation.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

If you are an individual with a disability and need assistance completing the online application, please call 301-581-1400.

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