Dining Room Manager

Now is the time to join our team!

Brightview Senior Living was just awarded our “Great Places to Work” certification for another year!We are committed to providing a safe work environment for every position:* Temperature screenings* Monitoring associate and resident health* PPE for associates that require it* CDC directed protocolsPosition Summary: Leads the staff in dining services to ensure a vibrant and safe dining experience for residents and guests and an efficient dining room operation; welcomes and seats diners to efficiently manage flow and balance server capacity.How you will serve our residents and our community:* Consistently and genuinely demonstrates the STARS principles of Service, Teamwork, Action, Reputation and Success in all activities and interactions.* Attracts, retains, coaches, motivates and leads the dining server team; holds the team accountable for meeting mission, quality, safety and other performance standards.* Monitors operation of the dining room and performance of the service team; provides coaching and direction as needed; escalates issues to senior manager as appropriate.* Prepares schedules for dining servers, ensuring adequate staffing and appropriate distribution of assignments.* Personally conducts or oversees the training and onboarding of new dining servers.* Greets residents, families and guests upon arrival to the dining room; responds to inquiries and offers assistance as needed.* Monitors available seating and staffing; escorts residents and guests to appropriate tables to ensure efficient distribution for the best possible service.* Implements and monitors safety protocols in the dining room; sets a strong example and holds associates accountable for practicing a culture of safety.* Monitors inventory of dining room supplies, ensuring that associates are exercising appropriate cost controls; assists in ordering and/or maintaining inventory.* Monitors dining room to ensure the area is clean and in proper condition; notifies management of needed repairs and/or replacements and possible safety hazards.* Oversees and assists with dining related programs such as special events, private parties, meal delivery, and guest dining.* Assists in maintaining appropriate department records such as reports, files, time records, and schedules.* Participates in and attends all in-service training and education programs as scheduled.* Other duties as assigned.Supervisory responsibilities:Directly manages the dining servers.

Carries out supervisory responsibilities in accordance with BVSL policies and applicable laws.

Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.With our residents in mind, the right candidate will have:* Minimum of two years’ dining server and/or hostess experience with one year of supervisory experience in a service environment.

College degree in hospitality, culinary arts, or business discipline strongly preferred.* Excellent interpersonal skills and demonstrated ability to connect and communicate effectively, in English, with diverse populations.* Ability to lead and direct the work of others.* Ability to organize and manage multiple priorities.* Strong customer orientation to older adults.* Positive attitude, enthusiasm and energy.* Ability to effectively communicate in English