Deputy Program Manager (Remote)

Position Summary:  In response to the COVID-19 pandemic, U.S.

Treasury Department has made the Homeowner Assistance Fund (HAF) available to states to support homeowners who have experienced a reduction in household income, increased expenses, or other financial hardship due to the COVID-19 pandemic.

The objective of the Deputy Program Manager is to oversee all units of the Program, including Case Management and Quality Assurance and Quality Control (QA/QC).

The Deputy Program Manager is responsible for managing the HAF program, including: maintaining the operations of the units, meeting goals and objectives as assigned by the Program Manager, complying with all federal, state and local regulatory requirements, and adhering to all contractual or prescribed stakeholder expectations or requirements.

The Deputy Program Manager is responsible for the overall operation of the Program and works to ensure the operations meet or exceed industry standards.

In addition, the Deputy Program Manager works with the team to develop and implement short-range and long-range program goals and milestones.
Duties/Responsibilities:
Provide project management oversight and work effectively as part of a team to provide expert services.

Specific duties may include:
Provide advisory and consulting services to state agency related to program launch and implementation.

Provide program oversight and expert technical assistance on policies, principles, and standard operating procedures related to the Program.

Manage project personnel that may consist of eligibility specialists, QA/QC analysts, partner firms, and other critical personnel in support of program activities.

Devise solutions-oriented strategies that facilitate program growth and success.

Develop management tools for program targeting and performance reporting.

Maintain knowledge of U.S.

Department of Treasury regulations and guidance.

Ensure absolute confidentiality of work-related issues and uphold data integrity policies.

Ensures program service and procedure issues are resolved.

Monitor and maintain the level of productivity across units.

Ensure a high quality of service for applicants.

Establish performance objectives and provide ongoing feedback.

Define and develop new processes or make changes to existing processes in response to challenges.

Write formal reports that are clear, concise, and easily understood.

Present program/project ideas and coordinate with management and staff.

Perform other duties as assigned.

 Required Skills and Competencies:

Excellent organizational skills and attention to detail
Strong interpersonal, analytical and problem-solving skills
Demonstrated project management expertise
Ability to manage project budgets and create meaningful projections for strategic decision-making
Ability to manage client expectations, subcontractor relationships, and overall contract with client to ensure success of project(s).

Ability to communicate effectively, verbally and in writing
Excellent time management skills with a proven ability to meet deadlines
Ability to work independently and pro-actively identify key steps to complete requested client outcomes.

Excellent client relations and an understanding of local, state, and federal government structure
Experience working with federal grant-funded programs

 
Required Education and Experience:

Associate or Bachelor’s degree in relevant field; AND,
8+ years in case management, loan officer, financial management, accounting, application processing, grant-funded or government programs or related fields
Proficient in MS Office Suite
Experience managing a team of professionals a plus
Experience with federally funded housing programs a plus

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