Customer Success Manager, State & Local

Our Customer Success team is insatiably curious and adept at problem-solving.

We use data and domain expertise to navigate the customer-journey, helping each stakeholder define and achieve success.

We’re also extremely collaborative and work with cross-functionally to share the insights we learn from our customers.
The Customer Success Manager responsible for our State and Local US Government business is passionate about the customer’s mission and ensuring their success.

We measure ourselves by things like user adoption, retention, and overall satisfaction.
Within a year you are successful if…
Our customers in the State and Local agencies across the US trust and rely on you to help them achieve their goals You can confidently answer advanced product usage and technical questions related to data and investigations across our product suite You’ve directly contributed to increasing the adoption, renewal, and net retention of our most important state and local customers by monitoring their usage, noticing meaningful trends, and executing strategic account plans Any risk of customer churn is identified early and mitigated effectively You’ve established a regular cadence of contact and reviews for your book of business that allows you to understand your customers and their goals, proactively solve problems, and maintain optimal customer health scores The feedback you’ve provided to our internal teams as the “Voice of the Customer” has resulted in product improvements and new features
A Background Like This Helps
Customer Success or Account Management experience on a digital or software product catering to Law Enforcement, State/Local or US Government customers, with a focus on local government relations.

Prior working experience in the forensic or investigations space Emotional intelligence and an empathetic propensity to read between the lines and understand what the customer is saying (and what they mean) An interest in cryptocurrency helps!
At Chainalysis, we help government agencies, cryptocurrency businesses, and financial institutions track and investigate illicit activity on the blockchain, allowing them to engage confidently with cryptocurrency.

We take care of our people with great benefits, professional development opportunities, and fun.
You belong here.

At Chainalysis, we believe that diversity of experience and thought makes us stronger.

With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us.

Some of the ways we’re ensuring we keep learning are an internal Diversity Committee, Days of Reflection throughout the year including International Women’s Day, Juneteenth, Harvey Milk Day, and International Migrant’s Day, and a commitment to continue revisiting and reevaluating our diversity culture.
We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more.

Additionally, if you need any accommodations to make our interview process more accessible to you due to a disability, don’t hesitate to let us know.

You can learn more here.

We can’t wait to meet you.
Applying from the EU?

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I further authorize the listed employers, schools and personal references to give Chainalysis (without further notice to me) any and all information about my previous employment and education, along with other pertinent information they may have, and hereby waive any actions which I may have against either party(ies) for providing a reference.

I understand any future employment will be contingent on the Company receiving satisfactory employment references.
Chainalysis COVID-19 Policy
– USA Employees are not required to attend in-person meetings at this time.

All in-person, Chainalysis attendees must be vaccinated* prior to the in-person event/meeting You must follow cleaning protocols.

This includes washing your hands before and after meetings or using a disinfectant or alcohol solution with at least 70% alcohol If a worker or visitor was in close or proximate contact with others at the office location and tests positive for COVID-19, they must immediately notify the People team *A USA employee is considered fully vaccinated if they meet any of the following criteria: It has been 2 weeks since their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or It has been 2 weeks after a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine, or A person has recovered from a COVID-19 infection and was treated with monoclonal antibodies or convalescent plasma and are within 90 days of the treatment.

Please note that once 90 days has passed after the monoclonal antibodies or convalescent plasma treatment, an employee will not be permitted to meet in-person or go to a customer meeting until they meet the above criteria of being fully vaccinated
Chainalysis COVID-19 Policy
– EMEA
As an employer, Chainalysis is obliged to ensure a healthy and safe working environment.

This means that we must try to prevent the coronavirus from spreading inside the workplace and all employees are obliged to follow the local regulations issued by the relevant health authorities.

To help support a safe work environment, we encourage all employees in EMEA to get fully vaccinated against COVID-19.

Employees will not be required to attend an event or in-person customer meeting.

Employees in the EU and the UK are allowed to travel internationally for internal meetings to any country deemed “green or amber” by the EU and the UK authorities.

All attendees for Chainalysis in-person events or meetings will be required to adhere to the following guidelines: International travel will only be permitted if you receive approval from both your manager and Executive Leader You must familiarize yourself and comply with any screening/safety protocols imposed by the entity/individual hosting the in-person meeting or event You must comply with any and all safety guidelines and travel restrictions established by applicable law If you are in close or proximate contact with others at the event/customer site and test positive for COVID-19, you must immediately notify the People Team and avoid contact with others for 10 days
Chainalysis COVID-19 Policy
– APAC
With circumstances changing on a regular basis and parts of our APAC team going in and out of mandatory lockdown, APAC will continue to follow country legislation and guidelines.