Customer Success Manager

ABOUT THE COMPANY

Swayable is a dynamic data insights product that measures public opinion and rapidly tests how media content changes it.

Our users include global brands, advocacy orgs, and world-changing political campaigns.

The company is on a strong growth trajectory, launching in January 2018 out of Y Combinator and quickly establishing strong product/market fit.

Recent clients include five major Democratic Party presidential candidates as well as major consumer brands.

Swayable is a mission-driven Public Benefit Corporation.

About the role:

Swayable is looking for a fast learning and energetic Client Success Manager to work closely with the Director of Client Success, CEO, CTO, and founding team to help us scale.

Primary responsibilities will be:

• Work with clients to design experiments based on their messaging and organization goals 
• Launch and track client experiments in the field, ensuring tests reach appropriate count and spend targets
• Interpret results and share insights with clients after experiment conclusion
• Own the entire client relationship by identifying ways Swayable can add value to their program, driving impact, and working with key stakeholders
• Build collaborative relationships with clients in order to deeply understand their needs and goals
• Partner with Product and Design to advance the product and provide important client feedback
• Support ad-hoc projects and lead initiatives that advance the internal tooling and processes

What you’re like:

• STEM Degree or strong coursework in science or quantitative social sciences required
  – e.g.

  physics, biology, economics, psychology, mathematics, statistics.

  Experience with research, statistics, and experimentation a bonus. 

• College or graduate degree
• Very strong written and verbal communication skills
• Detailed oriented and highly organized
• Motivated and proactive, anticipating what will be needed rather than requiring direction
• Prepared to work hard while being fun to collaborate with
• Enthusiastic about technology
• Passionate about progressive political movements, and interested in marketing/branding, and enthusiastic to work with these clients
• Intellectually curious and eager to learn new things
• Great with people, zero-drama
• Project management experience is a plus
• Experience presenting to senior clients and the ability to inspire confidence 

What you can do:

• Most important is being a quick learner of new skills
• Experience in customer-facing roles is a plus
• Ability to use Excel, Word, Powerpoint, Dropbox, Gmail, Google apps required
• Bonus points if you have some digital marketing experience, knowledge of
  –
  – Adobe Creative Suite, or video editing

Location:

Our team is centered in NYC and SF, with flexible work arrangements for remote work.

Benefits:

100% Medical, Dental & Vision Plans

Generous PTO

Equity options

401k, FSA

Ongoing professional development stipend

Amazing company culture

We are an equal opportunity employer.

We strive to promote an organizational environment that values diversity and fosters growth.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other basis prohibited by law.

The team especially encourages applicants from underrepresented backgrounds.