Customer Success Manager

With 800+ customers and $8B in revenue under management, SaaSOptics is winning the race to become the undisputed B2B subscription management application provider and is looking for an experienced, motivated, and passionate Customer Success Manager to help customers solve their problems and achieve their desired outcomes.The Work:* Act as a hands-on, consultative specialist to guide customers to achieve their desired business results* Responsible for a designated book of customer accounts to own the commercial relationship for both renewal and expansion* Work comfortably and credibly with dynamic CEOs, CFOs, and accounting staff in high growth, emerging SaaS businesses* Provide SaaSOptics product expertise & best practices across the following areas: subscription analytics, revenue recognition accounting, invoicing processes and payments processes.

Don’t worry, we will teach you what you need to know, and you will become an expert at subscription financial operations* Manage proactive account check-ins with key assigned accounts as well as reactive assignments* Nurture customers to become passionate champions for SaaSOptics because of their satisfaction with our product, processes and people* Collaborate with management to refine customer retention processes* Strive to continuously improve skills and demonstrate a willingness to learn and establish best practicesDesired Background and Experience:* 4+ years in a customer-facing, account management role at a SaaS company* 2+ years in an accounting or finance role in a recurring revenue business* 2+ years driving meetings via web conference and phone* Experience renewing or selling customers B2B SaaS solutions is highly valued* Experience with integrating & enabling workflows across multiple B2B SaaS products is preferredTop characteristics and traits for a successful SaaSOptics Customer Success Manager:* Takes complete ownership of work; pride in every detail* High emotional intelligence* Empathy and compassion for our customers’ problems* Strategic and critical thinker* Flexibility to manage multiple customers* Ability to methodically and rigorously pursue solutions* Strong organizational and time management abilities* Outstanding written & verbal communication* A technical inclination and ability to gain an in-depth understanding of software* A thirst for knowledge and growth in a dynamic, emerging company environment* The adaptability to react quickly and meet customer and market needs* Desire to be a critical impact player and connect your work to company results Compensation, Benefits and Culture: * Competitive salary* 15 days Personal Time Off* Competitive benefits including 401(k), Healthcare, Dental, and Vision plans* Remote work / office in Peachtree Corners, GA* Opportunity to develop your skills in a fast-moving, high-growth SaaS company* Strong, results-oriented culture where we always celebrate our successes* Regular company and team-building events (virtual)* “Best Place to Work in Atlanta” by Atlanta Business Chronicle & “Top Workplace” by the AJC* Named one of Inc.

5000 fastest growing companies* SaaSOptics is committed to providing all team members a truly unique experience with opportunity for professional development and involvement in multiple dimensions of running and growing our business About SaaSOptics SaaSOptics is a subscription management platform that automates financial operations for growing B2B SaaS businesses.

A cloud-based solution, the SaaSOptics platform allows businesses to pull accurate SaaS metrics and analytics quickly, scale billing and payments smoothly and automate GAAP-compliant revenue recognition.

Businesses built on SaaSOptics eliminate their risky dependency on spreadsheets and streamline financial operations.

SaaSOptics is easy to use, trusted by investors, within reach for early-stage startups and provides a streamlined implementation process.

SaaSOptics serves more than 800 customers worldwide and manages $8 billion in revenue.

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