Customer Success Manager

PointClickCare is the leading North American cloud-based healthcare software for the acute and long-term and post-acute care markets.

For over 20 years, the company has held the same vision – to help the world care for vulnerable populations.

Since its inception, PointClickCare has grown exponentially with over 1,700 employees today all working towards impacting the lives of millions.

Recognized by Forbes as one of the Top 100 Private Cloud Companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Culture, PointClickCare leads the way in creating cloud-based software.

With its recent acquisition of Collective Medical, PointClickCare solidifies its position as a high growth healthcare software provider, serving over 21,000 long-term and post-acute care providers and over 1,300 hospitals.

Their shared mission to support vulnerable populations is allowing PointClickCare and Collective Medical to connect disparate points of care at scale faster than anyone else in the market.

For more information on PointClickCare, please connect with us on Glassdoor  and LinkedIn .

What you can expect with our interview process:

We want you to be sure about us, and we want to make sure you’re the right fit for our team.

We try to make the interview process simple with as little burden as possible.

But we’ll probably ask you to meet with a lot of people.

We’re a collaborative work environment and we want to hear from as many of our Team Members as possible.

But we also understand you’re busy and your time is valuable so we’ll do everything possible to ease the burden on you.

The Role:

Our customers love our products and service and we intend to keep it that way.

As a Provider System Customer Success Manager you will be managing the entire Provider System (Hospitals and Healthcare Systems) customer experience, from on boarding and implementation to the creation of long term strategic plans that solve some of their biggest challenges, you will be the glue to building long-lasting relationships with our customers.

Who you’ll work with:

Provider System Customer Success Managers work with the entire team at Collective Medical.

You will have an entire team of experts to assist in delivering an extraordinary product to the customers you support.

For example, you will work directly with our Product team, bringing forward recommendations for enhancements and improvements as well as new ideas that meet our customers needs.

You will work with our Clinical and Reporting team to enhance and advance how Providers use the network and platform.

Provider System Customer Success Managers are part of the Success team, a growing group of committed professionals who’s single priority is to delight our customers.

This position reports to the Director of Customer Success.

What you’ll be working on:

Provider System Customer Success Managers implement and on board customers to our network using our tool while building and maintaining long term strategic relationships.

You will serve as the primary point of contact providing project management, training, education, sharing of national best practices, creating annual and long term plans, solving issues or challenges, working with the market leadership on community or other relevant initiatives and provide ongoing consultative support.

Provider System Customer Success Managers must have health care expertise as well as a strong understanding of how Hospitals and Health Systems work in order to create real solutions and provide the level of support necessary.

Clinical background or experience is an added bonus.

What we’re looking for:

· Bachelor’s Degree or 4 years of related work experience

· 3 years of healthcare experience, clinical background a plus

· Customer Success or Account Management strongly preferred

· Experience leading projects or implementations

· Proven ability to build strong relationships, dynamic communicator, excellent interpersonal skills

· Computer knowledge, experience with Salesforce a plus

· Ability to lead and influence diverse teams and individuals to complete tasks

· Comfort presenting information to diverse groups, leading meetings, and providing training in person and on the phone

· Organized, detail oriented and timeline driven, ability to prioritize competing work demands

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

PointClickCare welcomes and encourages applications from people with disabilities.

Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Please contact recruitment@pointclickcare.com should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy .

We use this information to evaluate your candidacy for the posted position.

We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background.

When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.

If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com