Customer Success Director

Here at Anaplan, we have reinvented how companies see, plan, and run their businesses.

Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible.

We’re growing fast, constantly innovating, and couldn’t be prouder to help our customers move forward with confidence in a sophisticated and changing world.

We are looking for forward-thinking people who bend over backward to put customers first.

Individuals who thrive on challenge and are ready to grasp the opportunity of a lifetime.

Because we fundamentally believe every colleague brings unique value to our whole.

We are a workplace where each person feels seen, heard, and valued, and can contribute their unique talent to our collective effort.

We believe that for ourselves and for our customers.

Anaplan, the Connected Planning pioneer, is changing the way the world’s most respected companies do business.

We believe in clear, open communication enabling teams to overcome obstacles and move forward together.

We want you to feel that you belong to a team, you matter, and are able to be your authentic self.

We all work together to deliver business value with the power of Connected Planning at every level within every organization, and alongside an ever-growing number of users, a rich partner ecosystem, and an active community.

At Anaplan, our values are key to everything we do!

We call it #AnaplanLOVE

At Anaplan these words come to life by making our employees feel empowered and inspired.

Building a strong culture around what we value is an ongoing journey that will continue to be the core of our existence.

Driving and leading customer and partner teams to assess, design, build and deliver high-value Anaplan planning and analytics solutions.

Anaplan’s Connected Planning platform is crafted to span and connect planning processes across multiple use cases and industries.

We truly go across the entire business so you’ll need to be flexible and have a solid knowledge of business processes.

Your qualifications, your influence:

• Experience leading a team of customer success managers for enterprise B2B SaaS organizations
• Experience with large complex enterprise customers
• Recruit and develop customer success managers in a rapidly growing environment
• Develop a strong relationship with sales, pre-sales, and product leaders that support your territory
• Demonstrate high impact leadership through setting a vision and strategy, motivating others, and driving customer priorities in your territory
• Deliver on renewal, adoption and expansion targets
• Be a point of escalation for your team and customers.

  Manage conflict with a customer first perspective

• Partner with large system integrators and regional partners to ensure successful Anaplan implementations
• Build a culture of doing the right thing for our customers.

  Be focused on customer value and positive business outcomes

Preferred skills:

• Ability to interface with C Suite and technical practitioners in a consultative setting within Finance, Sales, Supply Chain and/or HR planning solutions
• Excellent written and verbal communication skills with the ability to interact and influence at all levels of the organization
• Experience with best practices for adoption and retention for B2B SaaS applications
• Experience with value realization approaches and programs
• Self-motivated, highly collaborative, creative, problem solving, goal
  – and growth-oriented
• Experience with large technology implementations.

  Enterprise / planning platforms experience is a plus.

• Experience acting as an executive sponsor for project SteerCo and customer QBR meetings
• Understanding of Agile Project Management and change management methodologies
• Familiarity with ERP, CRM and/or HRM and how those systems relate to enterprise planning systems and processes
• Familiarity with Salesforce and Gainsight for customer success processes

Extras:

• An exciting, progressive career with a company that values diversity, flexibility and understands the need for a good work/life balance.
• Market leading salaries combined with generous bonuses, equity, and comprehensive benefits.
• Regular agile meetups, events, and hackathons (both attending and hosting!)
• Flexible working, catered lunches, a fully stocked kitchen, and plenty of parties & events
• A range of sports, health, and wellbeing initiatives
• 3 days of paid leave every year to help support the charity or cause of your choice.

Our diversity and inclusion commitment

Build your job in a place that thrives on diversity, inclusion, and belonging.

We believe in maintaining a hiring and working experience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique.

We hire you for who you are, and we want you to bring your true self to work every day!

Our Commitment to Diversity and Inclusion

Build your job in a place that thrives on diversity, inclusion, and belonging.

We believe in maintaining a hiring and working experience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique.

We hire you for who you are, and we want you to bring your true self to work every day!

COVID-19

Protecting the health and safety of our communities, including our employees and of those considering a career at Anaplan, is our highest priority.

We continue to closely monitor the evolving situation and we appreciate your understanding and flexibility with any related changes to our interviewing process.