Customer Advocacy, Senior Manager

We’re Checkout.com

Checkout.com is one of the most exciting and valuable fintechs in the world. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Patreon, Dashlane, Udacity, Binance, Wise, Sony Electronics and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it’s not just what we build that makes us different. It’s how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re number 9 on the Forbes Cloud 100 list and on Glassdoor’s list of Top 10 fintechs to work for. And we’re just getting started. We’re building diverse and inclusive teams around the world – because that’s how we create even better experiences for our merchants and our partners. And we need your help. So, join us to build tomorrow, today.

Customer Advocacy, Senior Manager at Checkout.com

At Checkout.com, we pride ourselves on the quality of our relationships with the most dynamic merchants on the planet. As our Senior Manager for Customer Advocacy, you’ll be responsible for managing how we partner with our merchants to celebrate and elevate their successes.

In this role, you will work with global marketing and commercial teams to drive campaigns on customer advocacy through case studies, blog posts, webinars, podcasts, and more. You’ll be looking after our customer references, developing a customer repository of case studies, references, logos, blog posts and quotes, helping to launch our network of customer advisory councils and more. You will also work to develop a plan to show value of customer advocacy at Checkout.com.

What you’ll be doing

• Own our Customer Advocacy programs including managing up to date case studies, blog posts, social media, references library and more
• Build high touch, consultative and strong relationships with our merchants through regular and open communications, including helping to recruit and launch our first customer advisory councils
• Establishing the right critical metrics to measure impact and understand the value of Customer Advocacy campaign initiatives
• Learn the intricacies of our products, services, and partner networks thoroughly to demonstrate as needed to meet our merchants’ needs
• Collaborate with various teams across the company to ensure a first-class merchant experience
• Share ideas and feedback on local trends including competitor insights, customer needs, sales, product, and marketing information

About you

• You have approximately 5+ years of proven experience in Customer Advocacy, Communications, Product Marketing, and/or B2B Account Management
• Truly passionate about customers and able to comfortably establish win-win relationships with Checkout.com merchants
• With exceptional verbal and written communication skills, you know how to build strong cross-functional relationships
• You are a strong storyteller who’s interested in developing materials that will showcase the real value that our merchants derive from partnering with Checkout.com
• Strategic problem solver with excellent project management skills including analytical thinking
• You have a strong interest for e-commerce and payments technologies, and a good knowledge of industry players, and major up-and-coming trends
• Dynamic approach adapting to changing requirements with the ability to lead multiple opportunities concurrently

If you don’t meet all the requirements but think you might still be right for the role, please apply anyway. We’re always keen to speak to people who connect with our mission and values.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#LI-JB1

What we stand for

At Checkout.com, everything starts with our values, including the experience we offer our people.

#Aspire

We supercharge your professional growth with career development programs and leadership training. You can learn your way, with tailored pathways and online platforms. And be inspired at relevant conferences.

#Excel

We don’t stop at ‘good’ here. We strive for excellence amongst our teams every day and recognize colleagues who take it to the next level through our quarterly peer-nominated Hero awards.

#Unite

We’re proud of our global connections and inclusive environment. So we champion this through our colleague-led community groups and celebrate many cultural events together.

Want to see us in action?

Take a peek inside here.

More about Checkout.com

We empower businesses to adapt, innovate and thrive with the connected payments they deserve. Our technology makes payments seamless. We provide the fastest, most reliable payments in more than 150 currencies, with in-country acquiring, world-class fraud filters and reporting, through one API. And we can accept all major international credit and debit cards, as well as popular alternative and local payment methods. Checkout.com launched in 2012, and we now have a team of 1000 people across 17 international offices. To date, we’ve raised a total of $830 million, with our recent Series C valuing us at $15 billion.

We believe in equal opportunities

Checkout.com is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We make recruiting decisions based on your experience, skills and personality. We believe that employing a diverse workforce is the right thing to do and is central to our success.