Content Strategy Manager, Help & Education

Partner with product and operations teams to define a clear vision and strategy for support (CX) content at Robinhood.

Make data-driven decisions to improve Robinhood’s support experiences and trouble-shoot problems Manage individual CX Content Strategists Create a shared, actionable vision for the CX Content Strategy team Provide regular performance feedback, check-ins and reviews for people on your team Set clear goals for, and coach team members to increase their impact, develop their strengths, and meet their career goals Help shape and internally evangelize content standards and the Robinhood Voice Guide Identify opportunities for the content team to lead projects and initiatives throughout Robinhood Develop processes, workflows and templates that keeps the team nimble and helps amplify their impact Run effective, purposeful team meetings Be accountable for content quality across all support channels at Robinhood Maintain and develop content standards for all support channels Some things we consider critical for this role 5 years experience in CX Content Strategy; 2 years of experience managing content strategists at a B2C technology company Ability to motivate a team, drive consensus, and collaborate successfully with cross-­functional partners in a fast-paced environment Passion for Robinhood and our mission