Content Manager OnDemand Reporting Analyst

Title: Content Manager OnDemand Reporting Analyst

Team Overview

Enterprise Output Management manages the various solutions for providing customer, branch/back office, and archived information with the mission of providing efficient, centralized technical support for all new and existing reports through the following services: ​

• Customer Documentation – e-statements viewed via the web online banking portal, such as credit card, savings, checking and mortgage statements.​
• Branch and Back Office Reporting – Branch Office reports for account administration functions.​
• Branch Office Printers – Configuration of mainframe printers at the Branch or internal offices.​
• Archived Document Repositories – Information from acquisitions required for legacy access and legal directives.

Job Position’s Specific Skill Requirements

• Document repository application experience with IBM’s Content Manager OnDemand (CMOD), similarly Jack Henry’s Synergy, CA’s View/Deliver, Levi Ray Shoup’s LRS Output Management applications

• Business Request Fulfillment
  • Ability to develop and execute new document storage requests, building of application group and indexing parameters
  • Scripting languages, such as bash and ksh, for interrogation of business documents to create loading routines into CMOD
  • Shell scripting to handle loading of files, run arsadmin programs (onetime events for removal of incorrect statements), ars maintenance, user maintenance such as bult adds
• CMOD Application Knowledge
  • Knowledge of AFP (Advance Function Presentation) data streams, also OGL (Overlay Generation Language), PPFA (Page Printing Formatting Aid)
  • Setup and support of DR replication methods such as using rsync logs
  • Development and support of Application Program Interfaces (API’s), such as cgi-bin utilities
• Integration – knowledge of operating systems, database and CMOD in-depth configuration to support connectivity of the components and application upgrades
• Database management and operating systems knowledge required to support platforms running on DB2/Linux and SQL/Windows

Job Description

Overview:

Completes activities related to larger and/or more complex installations, configuration, operation and maintenance of systems hardware and software and related infrastructure.  Ensures system hardware, operating systems, software systems and related procedures adhere to organizational values, enabling staff and partners.

Primary Responsibilities:

• Respond to and resolve to help desk escalations based on outcome of previous incidents.
• Create trending information of system issues to supports efforts to address identified issues from the analysis.
• Create and document procedures for work order and request-based tasks.
• Respond to and resolve identified technical incidents requiring advanced problem-solving; analyze and isolate the issues.
• Use advanced diagnostic tools to troubleshoot issues.
• Complete systems maintenance activities following Standard Operating Procedures (SOP), such as patching, health checks, operating system updates, validating changes and maintaining operational and configuration standards.  Research options when anomalies occur; identify recommendations to address them and review with senior staff
• Schedule maintenance changes to reduce operational risk.
• Participate in project work in cross-functional teams; lead technical team within a project and provide input to design efforts.
• Provide coaching to less experienced staff on processes and technologies.
• Complete evening responsibilities as scheduled.
• Initiates create and document procedures for maintenance tasks and other needs to serve as a reference source.
• Identify opportunities to automate or improve SOP and maintenance tasks to improve efficiency.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Education and Experience Required:

Minimum of 6 years’ higher education and/or work experience

Prior experience reading and digesting technical information

Detail-oriented

Strong written and verbal communication skills

Prior experience communicating technical information within a team and to immediate manager

Strong customer focus, including ability to manage customer needs and multiple work priorities

Education and Experience Preferred:

Bachelor’s degree in technology-related field

Minimum of 7 years’ higher education and/or work experience

Certifications or special training in related technologies

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Location

Buffalo, New York, United States of America