Content Curation Manager – Remote (United States)

The Content Curation team is responsible for supporting customers in building programs using their Cornerstone Content Subscriptions.

These activities underpin t he usage of Content Subscriptions ultimately driving purchase, upsell, cross sell, and renewal of Content Subscriptions.

The C ontent Curation Manager is a consultative, customer-facing expert in topical areas of the Cornerstone Content Subscriptions.

In partnership with the Sales, Customer Success, and Content teams, Content Curation Managers will engage with identified customers, pre-and-post sale, to understand desired business outcomes and design bespoke programs using Cornerstone content best positioned to achieve those outcomes.

Leveraging resources provided by Cornerstones Customer Success, Content Studios, and Content Partner teams, youll help build this entirely new service from the ground up.

The ideal candidate for a Content Curation Manager a solutions-minded individual with a bias towards action, experience with change management, and exceptional communication and organization skills.

The objective of this role is to drive adoption of Cornerstones Content Subscriptions across our global customer base by ensuring that our content becomes an irreplaceable part of our customers Learning and Development initiatives.

Content Curation Manager performance is based on specific metrics associated with building highly effective Content programs for customers.

In this role you will…

Engage with customers pre and post-sale and build bespoke online learning programs based on their business outcomes

Manage cross-functional relationships externally on the customer side and internally at CSOD

Serve as an advocate for customers by identifying and surfacing subject area gaps in our Cornerstone Content subscriptions

Design processes and resources to support customers at scale

Develop a credible voice for online learning best practices in your Content area of expertise

Collect feedback and clearly articulate product recommendations for CSOD product development that are data driven and will drive adoption and retention

Participate in key meetings with Customer Success Managers and Account Managers throughout the customer lifecycle

Work closely with Customer Success leaders to help identify gaps and opportunities to increase overall team efficiencies

Maintain a deep understanding for the evolving use case of content at Cornerstone

…

and being the strong performer that you are, you will be willing to take on additional responsibilities as needed

Youve got what it takes if you…

Have 5-7 years experience in Director-level and/or Manager-level roles in departments such as Human Resources, Talent, Organizational Development, Learning & Development, Training, etc.

Extensive experience in building professional development programs

Are proficient with Excel, Salesforce, PowerPoint, and other office tools

Have a bias towards action and can manage your time and priorities

Have outstanding written and verbal communication skills with excellent follow-up to ensure client expectations and deadlines are met

Are organized, d etail-oriented, and able to manage multiple projects simultaneously

Have shown a tendency to thrive in ever-changing work environments

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand.

All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws.

If you have a disability or special need that requires accommodation, please contact us at careers@csod.com