Compliance Business Control Sr . Manager – Readiness, Response, Reporting &Quality

The Compliance Business Control Sr Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.

Responsibilities:

• Ability to manage a team of Analysts
• Transform raw data into useful metrics and reportable information for senior leadership
• Develops and produces Control Reporting for Senior Leadership on a weekly, monthly and quarterly basis.
• ​Perform quality assurance over issues being reported on multiple executive level reports to include Monthly Operations Decks and Weekly Control Decks.
• Ensure that identified business issues are resolved in the most effective way and in line with policy expectations across the NACB Customer Service Operations Teams
• Ensure that all identified business issues meet the expected target dates (no retargets) and are solutioned to the satisfaction of the business unit and identifying parties
• Oversight of issues tracking, pulling together informational monthly update documents to share current status of control related activities, including MRA’s, exams and at risk issues supporting NACB Customer Service Operations
• Work across various control functions, including CBORC, Compliance and Audit, to ensure that issue resolution plans meet the business and enterprise requirements
• Support in-function issue resolution teams to ensure adequate support exist to resolve identified issues and ensure they are aligned to enterprise standards.

• Facilitating the communication, escalation, and resolution process through the development of standard communication templates, frequency expectations, issues forums, and distribution lists to improve the effectiveness and efficiency of the Customer Service Operations Control Team

• Leverage communication and influencing skills to guide issue and corrective action plan owners and issue managers during times of distress during the issue management process.
• Keeps abreast of the organization’s operational processes and best practices for business strategy.
• Build partnerships with supported Line of Businesses Operations leaders, process owners, client experience leaders, control leaders, and Training, so that efforts are aligned with strategy and department efforts, regular two-way communication exists, downstream impacts are considered and business solutions are optimized.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
•  Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5+ years of direct, relevant experience in financial service operations, control, compliance, audit, or regulatory management.
• Extensive project management and governance experience with the proven ability to develop project plans and drive a diverse group of stakeholders to achieve milestones and deadlines.
• Superior organizational skills, with proven ability to successfully manage multiple, concurrent priorities.
• Strong judgment and critical thinking skills.
• Self-motivated with a passion for establishing and maintaining a culture of control within NACB Customer Service Operations.
• Demonstrated relationship management skills with ability to deepen relationships and build partnerships across the business and key functional support areas like Audit, Compliance, Control, CBORC, and Independent Risk.
• Demonstrated ability to influence a group of diverse stakeholders and drive accountability and ownership with key business partners and process owners.
• Detail oriented, with proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and knowledge.
• Pragmatic problem-solver, forward thinker with independence of thought.
• Strong communication, reporting, presentation and influencing skills.
• Familiarity with ICAPS, CORE and any other existing databases used across businesses for tracking/monitoring issues.

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

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Job Family Group:

Compliance and Control

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Job Family:

Business Control

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.