Client Relationship Manager I

COVID-19 update: We continue to closely monitor the evolving situation and tailor our selection process to best care for the wellbeing of our colleagues and candidates. As a critical infrastructure provider for the global economy, our search for great talent is as important now as ever.

Our current approach to job interviews and new hire onboarding is predominantly being conducted virtually.

Learn more about our response to COVID-19.

And, for a look at our approach to supporting our clients during these times, click here .

This job is available in 3 locations Job Id JR0181826 Category Client Services Posted Date: 10/07/2021

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Science

Travel Percentage :

15
– 25%

Job Description

GENERAL DUTIES & RESPONSIBILITIES

• Strategically focused and responsible for client satisfaction, maintaining client communication and the overall management of the client relationship.

• Serves as the primary contact and client liaison during delivery of an outsourced solution, whether it is an IT solution or a business process outsourced solution and regardless of the client’s geographic location.

Maintains contact with client at an executive level, focusing on the strategic nature of the relationship.

Represents the enterprise to the client and the client to the enterprise.

• Responsibility for client satisfaction, maintaining client communication and overall management of client relationship.

• Has profit and loss responsibilities.

• Works to maintain and grow the client relationship while ensuring ongoing customer service.

• Leads sales effort for incremental revenue opportunities and contract renewals.

• Identifies new business opportunities and coordinates with appropriate sales personnel for opportunities of new FIS products or services.

• Coordinates with the delivery organizations to ensure the delivery of continuous and effective services and ensures project completion within budget and in accordance with contract requirements.

• Manages operational aspects of projects and is responsible for oversight of vendors and subcontractors.

• Identifies areas where continuous improvement can be applied, oversees the implementation of the change and measures the level of improvement.

• May work at an FIS or a client location.

• Other related duties assigned as needed.

EDUCATION REQUIREMENTS
Bachelor’s degree in business, computer science or related discipline or the equivalent combination of education, training, or work experience.

GENERAL KNOWLEDGE, SKILLS & ABILITIES

• Communicates ideas both verbally and in written form in a clear, concise, and professional manner

• Requires good working knowledge of FIS systems as well as the industries in which FIS competes for business

• Ability to understand and apply concepts

• Ability to handle projects commensurate with job expectations

• Ability to analyze and solve problems using learned techniques and tools

• Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally

• Flexibility, versatility, dependability

• Prior banking or finance related experiences a plus; personal banking experience preferred

• Knowledge of FIS products and Services

• Organizational and time management skills required

• Strong problem solving skills

• Broad knowledge of FIS products and related services; in-depth knowledge of products and services for which team(s) provide support

• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients

• Is resourceful and proactive in gathering information and sharing ideas

• Ability to work both independently and in a team environment

• Some flexibility of hours is required

FIS JOB LEVEL DESCRIPTION
Career level professional individual contributor role.

Excellent knowledge of the field with strong leadership skills.

Establishes operational objectives and work plans, and delegates assignments to subordinates.

Involved in developing, modifying and executing policies that affect immediate client operations and may have a broader impact to the business unit or division.

Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives of the enterprise and/or the client’s business.

Implements strategic policies when selecting methods, techniques and evaluation criteria to obtain results.

Establishes and assures adherence to budgets, schedules, work plans and performance requirements.

Regularly interacts with senior management or executive levels within the enterprise and/or client organizations.

Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations without damaging the relationship.

Typically manages one to three strategic client relationships with total annual revenue of less than $10 million USD.

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

For specific information on how FIS protects personal information online, please see the Online Privacy Notice .

EEOC Statement

FIS is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply.

If you are made a conditional offer of employment, you will be required to undergo a drug test.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position.

However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation.

All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.

FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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