Client Care Manager

The right candidate will be outgoing, organized, goal-driven, and results-oriented. We are looking for an organized, full-time listing coordinator to join our real estate sales team. Your responsibilities will include overseeing all aspects of seller transactions, preparing listing information, and keeping all clients updated. You will be the go-to person for all of our transactions. The right candidate will be outgoing, organized, goal-driven, good on the fly, and results-oriented. If this job sounds like a great match for you, apply today!

Compensation:

$50,000 + commission earned on referrals

Responsibilities:

• Coordinate all listing information such as property photos, pre-listing presentations, and MLS market research for comparable properties
• Allow real estate agents to sell more homes by managing listings for sellers, from initial contact to executed purchase agreement
• Present progress reports to the real estate team that include all sales activity in the client database and how the data relates to company goals

• Advise sellers on price reductions and handle contract negotiations
• Supervise all parts of seller and buyer transactions, from first contact to the closing, allowing real estate agents to sell more homes
• Provide clients with weekly updates on their listing or transaction
• Know and recommend preferred vendors to clients
• Coordinate keys, lockboxes, signage, inspections, etc
• Keeping the entire team updated on the progress of all contracts and advising team members when they need to become involved in negotiations or problem resolution
• Effective communication with clients to ensure that fiduciary service is delivered at all times
• Generate repeat and referral business through great customer service
• Return all client inquiries in an enthusiastic and timely manner
• Anticipate and resolve any client issues as soon as possible

Qualifications:

• Capable of communicating effectively in both writing and in person
• Easily navigates basic computer programs and can create clear spreadsheets using Excel
• Thrives on providing excellent customer service
• Experience in real estate, transaction coordination, titles, or mortgages is preferred
• Currently has or is pursuing a real estate license

• Be willing to obtain a New Jersey Real Estate License in the near future
• This is an in-person position

About Company

Lighthouse Residential is in the top one percent of real estate teams in Northern New Jersey with over 15 years of successful real estate experience and over $400 Million in closed sales. In the last five years, the team has over 500 closed sales with an average of 26 short days on market and an average sale price of 104% of the original asking price. Our comprehensive knowledge of the local market helps our clients make well-informed decisions.