Citi: Svp Retail Services Group Manager

The Service Group Manager is a senior level management position responsible for managing multiple teams or a functional area through subordinate mangers and their teams, in coordination with the Service team.

The overall objective of this role is to oversee the end results of an area including budget, resources, policy formulation and planning.Responsibilities:Engage in higher level strategic planning with senior directors, and contribute to short to medium-term planning of actions and resourcesResolve complex and varied issues, by applying a comprehensive understanding of concepts and procedures within own areaEvaluate staff performance and make recommendations for pay increases, hiring, terminations and other personnel actionsEnsure high quality and high volume productivity, and drive organizational change through process improvement, eliminating friction pointsCollaborate, build relationships, and work across the organization in a multi-site matrix operations environmentBuild an effective team through hiring exceptional candidates, coaching, collaboration and motivation of staffEstablish and execute realistic action steps and timelinesAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:10+ years of experience in a related roleOperations leadership in a complex, multi-site environment requiredLean and / or Six Sigma experience preferredFinancial Services experience preferredDemonstrated leadership of large groups of peopleAbility to form and leverage cross-functional relationships to achieve business objectivesProven advocate of transformational change and ability to act as a change agentConsistently demonstrates clear and concise written and verbal communicationDemonstrated ability to remain unbiased in a diverse working environment Education:Bachelors degree/University degree or equivalent experienceMasters degree preferred Job Family Group: Customer Service Job Family:Service Time Type:Full time Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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